Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Linda Dutschmann

Legal Interpreter/Customer Service Rep
Vancouver,WA

Summary

Proven Global Services Representative at United Airlines, adept in customer service and computer skills, enhanced service delivery by streamlining processes for quicker response times. Excelled in fostering team cohesion and improving customer experiences through effective communication and attention to detail. Achieved significant process improvements, demonstrating a strong work ethic and commitment to excellence. Hardworking employee enthusiastic about learning in Airlines Operations field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

22
22
years of professional experience

Work History

Global Services Representative

United Airlines
10.2000 - 09.2022
  • Collaborated with team members to ensure seamless communication and consistent service delivery.
  • Contributed to process improvements by sharing feedback from customer interactions with management teams.
  • Streamlined service processes for quicker response times, leading to improved customer experiences.
  • Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
  • Worked in different departments such as Baggage, Service Recovery, Ramp, Customer Resolution and Operations.

Education

Certification - Criminal And Civil Procedures (bilingual)

Southern California School of Interpretation
Santa Fe Springs, CA
10.1999

Associate of Arts - Psychology

Los Angeles Harbor College
Wilmington, CA
02.1989

French Language And Literature

Alliance Francaise
Guatemala City, Guatemala
05.1984

High School Diploma -

Instituto Guatemalteco Americano
Guatemala City Guatemala
10.1980

Skills

  • Strong Work Ethic
  • Cross-selling techniques
  • Up-selling strategies
  • Customer Service
  • Attention to Detail
  • Excellent Communication
  • Computer Skills
  • Handling Customer Complaints

Languages

Spanish
Native or Bilingual
French
Limited Working

Timeline

Global Services Representative

United Airlines
10.2000 - 09.2022

Certification - Criminal And Civil Procedures (bilingual)

Southern California School of Interpretation

Associate of Arts - Psychology

Los Angeles Harbor College

French Language And Literature

Alliance Francaise

High School Diploma -

Instituto Guatemalteco Americano
Linda DutschmannLegal Interpreter/Customer Service Rep