Diana Lee
Ft. Lauderdale,FL
Summary
Dedicated professional known for delivering exceptional customer experiences. Proficient in managing cash transactions and fostering strong client relationships while maintaining organized records. A commitment to teamwork and effective communication supports overall operational success.
Overview
20
20
years of professional experience
Work History
Clerical Clerk
MDCPS
Miami, FL
08.2025 - 04.2026
- Clerical Clerk with experience providing administrative support, maintaining accurate records, managing filing systems, answering phones, and assisting.
- Skilled in data entry, scheduling, document preparation, and handling confidential, communication, and multitasking abilities.
- Managed filing systems to ensure organized and accessible records.
- Communicated effectively with staff, parents, and students regarding inquiries.
- Greeted visitors in a professional manner and directed them to appropriate personnel or departments.
Homegoods
Cash Office
Miami, Florida
06.2017 - 07.2025
- Managed cash transactions and upheld accurate cash drawer totals.
- Monitored cash flow and identified discrepancies in daily reports.
- Guided customers through inquiries, providing superior service during interactions while ensuring outstanding service.
- Managed currency exchange operations and ensured compliance with regulations.
- Conducted regular audits to ensure operational integrity of cash storage areas.
- Implemented best practices for safeguarding against theft and loss risks.
- Processed incoming payments, including checks and electronic fund transfers.
- Compiled daily transaction reports for review by management.
- Resolved customer inquiries related to payments, refunds, and other financial matters.
- Performed general office duties such as filing documents and answering phones.
- Analyzed data from various sources such as sales reports, accounts receivable records.
- Managed relationships with tax authorities, bankers and auditors.
Sales Associate
Old Navy
Hollywood, Florida
08.2012 - 06.2017
- Supported customers in product selection while delivering exceptional service.
- Maintained store appearance by organizing merchandise and displays effectively.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to ensure timely restocking of inventory shelves.
- Educated customers on promotions and sales events to enhance shopping experience.
- Conducted cashier operations involving payment acceptance.
- Built and maintained relationships with peers and upper management to drive team success.
- Kept up with store merchandise and policies through continuous learning.
- Processed returns, exchanges, and refunds in accordance with company policies.
Sales Associate
Gap
Miami, Florida
04.2008 - 12.2012
- Partnered with team members to facilitate timely replenishment of inventory shelves.
- Implemented floor moves, merchandising strategies, display maintenance, and housekeeping to uphold organization and currency in sales areas.
- Organized stockroom shelves according to size, color or style.
- Assembled visual merchandising efforts by designing eye-catching displays that stimulate customer curiosity.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Cashier
Target
Miami, Florida
06.2006 - 12.2008
- Managed customer transactions effectively and accurately during checkout.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled cash, credit, and digital payments while ensuring security protocols were followed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
Education
Career And Technical Training Program - Pharmacy Technician
D.A. Dorsey
Miami, FL02-2027
High School Diploma -
Continental Academy
Miami, FL06-2006
Skills
- Customer service
- Team work
- Active listening
- Transaction processing
- Professionalism
- Cash handling
- Bilingual customer service
- Inventory management
- Audit procedures
- Collaboration
- Leadership skills
- Sales reporting
Timeline
Clerical Clerk
MDCPS
08.2025 - 04.2026
Homegoods
Cash Office
06.2017 - 07.2025
Sales Associate
Old Navy
08.2012 - 06.2017
Sales Associate
Gap
04.2008 - 12.2012
Cashier
Target
06.2006 - 12.2008
Career And Technical Training Program - Pharmacy Technician
D.A. Dorsey
High School Diploma -
Continental Academy