Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Leon

New Port Richey,FL

Summary

Dynamic customer service professional with proven expertise at Laser Mood, excelling in resolving inquiries and enhancing client relations. Skilled in data entry and active listening, I consistently deliver exceptional support, ensuring customer satisfaction and loyalty. Adept at utilizing Microsoft Office Suite to streamline processes and improve service efficiency.



Overview

3
3
years of professional experience

Work History

Customer Service Representative

Laser Mood
02.2024 - 06.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided support in processing orders and managing customer accounts.
  • Learned company products and services to effectively address customer needs.
  • Documented customer interactions accurately in CRM systems.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.

Cashier

Claro
01.2023 - 09.2023
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries and provided product recommendations to enhance shopping experience.
  • Maintained clean and organized checkout area, ensuring compliance with safety standards.
  • Handled cash, credit, and debit transactions while adhering to company policies for security.

Front Desk Receptionist

Howard Johnson Hotel
07.2022 - 12.2022
  • Managed front desk operations, ensuring smooth check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated appointment scheduling for clients, optimizing daily workflow efficiency.
  • Maintained accurate records of guest interactions and transactions using reservation software.

Education

Bachelor of Science - Business Administration

Universidad Tecnica Particular De Loja
Ecuador
04-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Microsoft Excel
  • Client relations
  • Microsoft outlook

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Laser Mood
02.2024 - 06.2025

Cashier

Claro
01.2023 - 09.2023

Front Desk Receptionist

Howard Johnson Hotel
07.2022 - 12.2022

Bachelor of Science - Business Administration

Universidad Tecnica Particular De Loja

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Diana Leon