Diana C Londono
Wisconsin Dells,WI
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Baker
Kalahari Resorts Dells
10.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Maintained accurate inventory of baking supplies and ingredients.
Bartender / Waitress
Monks Bar and Grill
08.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Banquet Captain
Chula Vista Resort - Wisconsin Dells Waterpark Resort
09.2022 - 06.2023
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Managed inventory of banquet equipment, ensuring availability and quality for events.
Waitress Supervisor
Joses Mexican Restaurant
05.2021 - 07.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Developed loyalty program that increased repeat visits from customers.
Accounting Manager
Constructora Carvajal
05.2019 - 03.2021
- Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
- Enforced and established proper accounting methods, policies and principles.
- Applied advanced analytical techniques to identify trends in revenue generation, cost control, and profitability optimization.
- Met accounting financial objectives by forecasting requirements, preparing annual budgets and scheduling expenditures.
- Streamlined grading processes by using technology tools such as Excel spreadsheets or online grading platforms.
- Utilized Microsoft Excel functions, graphs and pivot tables to summarize information.
Education
Specialist - Accounting And Finance
Universidad De La Salle
Bogota, Colombia04-2019
Bachelor of Accounting - Accounting
Universidad De La Amazonia
Florencia, Colombia02-2017
Skills
- Team player
- Customer service
- Food safety and sanitation
- Attention to detail
- Adaptive and creative
- Quality control
- Financial reporting
- Data inputting
Languages
Spanish
Native or Bilingual
Timeline
Baker
Kalahari Resorts Dells
10.2023 - Current
Banquet Captain
Chula Vista Resort - Wisconsin Dells Waterpark Resort
09.2022 - 06.2023
Bartender / Waitress
Monks Bar and Grill
08.2022 - Current
Waitress Supervisor
Joses Mexican Restaurant
05.2021 - 07.2022
Accounting Manager
Constructora Carvajal
05.2019 - 03.2021
Specialist - Accounting And Finance
Universidad De La Salle
Bachelor of Accounting - Accounting
Universidad De La Amazonia
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