DIANA MACIEL-CASTILLO
Bella Terra Home Health and Hospice
Desert Hot Springs,CA
5
years of professional experience
Medical Records / Intake Specialist managing referrals, physician orders, plans of care, and clinical documentation across intake workflows. Reviews records for accuracy before EMR upload, coordinates admissions, and keeps physicians, case managers, and families aligned during start-of-care planning. Supports clinical staff through HIPAA-compliant communication, scheduling, and patient intake coordination.
Work History
Medical Records / Intake Specialist
1 Year 2 Months- Managed end to end intake of referrals, physician orders, plans of care, and clinical documentation for hospice and home health services.
- Reviewed medical records for completeness, accuracy, and compliance prior to EMR upload and admission processing.
- Coordinated patient admissions and intake activities with physicians, case managers, clinicians, patients, and families.
- Scheduled start-of-care visits and coordinated timely communication with clinical staff to support smooth admissions.
- Maintained accurate intake documentation while prioritizing referrals, resolving missing information, and supporting efficient patient transitions into care.
Patient Registration Representative
10 Months- Registered and verified patient information, demographics, insurance coverage, and eligibility to ensure accurate and timely admissions.
- Collected and validated patient registration and medical information, maintaining accuracy and confidentiality in the EMR.
- Coordinated with patients, physicians, clinical teams, and insurance representatives to resolve registration issues and obtain missing information.
- Managed high volume registration activities while providing professional, compassionate customer service and supporting efficient patient flow.
Patient Care Coordinator
6 Months- Supported front-desk operations in high-volume clinic, facilitating smooth patient flow and enhancing overall patient experience.
- Performed patient registration, intake, demographic updates, and insurance verification, ensuring accurate EMR documentation and compliance with clinic standards.
- Coordinated registration and scheduling for ancillary services, optimizing patient access to X-ray, Ultrasound, Mammogram, ECHO, and Infusion Clinic appointments.
- Collaborate with Primary Care Providers, Specialists, Nurse Practitioners, and Extended Care Clinicians to support timely and coordinated patient care.
Imaging Receptionist/Patient Scheduler
1 Year 1 Month- Managed front-desk operations for hospital imaging department, facilitating patient check-in and scheduling to enhance service efficiency.
- Verified insurance eligibility, benefits, authorizations, referrals, and physician orders for imaging services.
- Collected copays, coinsurance, and patient balances, ensuring accurate payment processing and financial record integrity.
- Coordinated with radiologists, technologists, nurses, and physicians to ensure smooth patient flow and timely services.
- Coordinated with radiologists, technologists, nurses, and physicians to optimize patient flow and deliver timely imaging services.
Education
High School Diploma
Administrative Certification
Skills
Medical Records Management
Electronic Health Records (EMR/Epic)
Patient Intake/Customer Support Specialist
Home Health/Hospice Intake
Medicare
Medical
Commercial
PPO & HMO experienced
Patient copay and Coinsurance collection
Insurance Eligibility Verification
Prior Authorization and Referral coordinating
Inbound/Outbound call management
Timeline
Medical Records / Intake Specialist
Bella Terra Home Health and Hospice
06.2025 - CurrentRead More
Patient Registration Representative
Morongo Basin Health
09.2023 - 07.2024Read More
Patient Care Coordinator
Optum
09.2022 - 03.2023Read More
Imaging Receptionist/Patient Scheduler
Eisenhower Medical Center
08.2021 - 09.2022Read More
Mt. San Jacinto High School
High School Diploma
Read More
Milan Institute
Administrative Certification
Read More