Latashia Holliday
Summary
Dedicated Medical Assistant and Healthcare Administrative Professional with 10+ years of expertise supporting patients, providers, and healthcare teams in fast-paced clinical environments. Skilled in patient intake, medical records management, insurance verification, appointment scheduling, EHR/EMR systems, and HIPAA compliance. With a proven track record of managing healthcare documentation efficiently and accurately. Proficient in organizing, analyzing, and maintaining medical records.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Medical Records Spec/Front Office Admin/Intake
Lifestance Health
Ocoee, FL
09.2021 - 12.2025
- Process/Release of medical records in compliance with HIPAA regulations and Florida statutes.
- Review/validate authorizations for workers' compensation, legal req, insurance claims, Social Security
- Managed high-volume requests through phone, fax, mail, and electronic systems.
- Coordinate RX refill requests and prior authorizations, pharmacies, and insurance companies.
- Verify insurance information, assist billing/payment-related inquiries
- Schedule appointments and manage provider calendars, trainer new staff.
- Maintain accurate patient demos, insurance information, and medical documentation within EHR
- Prepared professional correspondence
- Processed patient intake paperwork, Monitored patient flow, Prepared daily reports,collected copays and balances.
Direct Care Professional
Florida Mentor Network / Quest Inc
Orlando, FL
06.2019 - 10.2021
- Facilitated communication between clients and healthcare providers.
- Assisted individuals with medical and personal care needs, including monitoring vital signs
- Documented care plans and communicated, with healthcare providers. Provide transport.
- Assisted with client personal care needs to foster independence and well-being.
- Medication administration, personal hygiene, and other activities of daily living.
- Provided direct support to individuals with developmental/ intellectual disabilities.
- Performed household tasks, such as light housekeeping, meal prep, grocery shopping.
Medical Assistant
Powers Pediatrics
Lockhart, FL
07.2018 - 10.2018
- Assisted with patient exams and procedures.
- Managed patient scheduling and appointment reminders efficiently.
- Collected and documented patient medical hx
- Administered vaccines and performed basic lab tests such as urinalysis and blood glucose levels.
- Maintained cleanliness oforganization examination rooms
- Assisted physicians by taking vital signs, patient info and preparing patients for exams.
- Administered injections, medications and treatments.
- Answered phones, scheduled appointments and managed patient flow.
- Cleaned/maintained medical equipment.
Education
Diploma - Medical Assistant
Florida Technical College
Orlando, FL 03.2018 - 08.2018
Graduated
Lakewood High
Sumter, SC 08.1998 - 05.2002
Skills
- Patient Intake & Registration
- Medical Records Management
- EHR/EMR Systems
- HIPAA Compliance/ Clinical documentation
- Insurance Eligibility & Verification
- Prior Authorizations & Referrals
- Appointment Scheduling/Patient Care Coor
- Front Office Admin/ Customer Service
- Prescription Processing/ Billing Support
- Data Entry/ Microsoft Office/Release of info
References
References available upon request.
Timeline
Medical Records Spec/Front Office Admin/Intake
Lifestance Health
09.2021 - 12.2025
Direct Care Professional
Florida Mentor Network / Quest Inc
06.2019 - 10.2021
Medical Assistant
Powers Pediatrics
07.2018 - 10.2018
Diploma - Medical Assistant
Florida Technical College
03.2018 - 08.2018
Graduated
Lakewood High
08.1998 - 05.2002