Diana Maher
Apalachicola,Florida
Summary
Results-driven Practice Administrator with extensive experience in healthcare and veterinary practice management. Proven expertise in day-to-day operations, workflow optimization, and team leadership. Skilled in EMR/Epic software, patient care coordination, and regulatory compliance. Committed to delivering high-quality care, improving operational efficiency, and fostering a collaborative environment for staff development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Veterinary Technician and Office Manager
Apalachicola Bay Animal Clinic
Eastpoint, FL
06.2023 - Current
- Managed day-to-day operations of a fast-paced veterinary clinic, ensuring high-quality patient care and operational efficiency.
- Supervised and trained clinical and administrative staff, improving workflow processes and reducing errors by 15%.
- Conducted diagnostic tests, including bloodwork, urinalysis, and radiographs, ensuring accurate results for veterinarians.
- Developed and implemented anesthetic and pain management protocols, enhancing patient safety and care standards.
- Managed inventory of medical supplies and medications, ensuring proper stock levels and cost-effective procurement.
- Educated clients on post-treatment care, medication administration, and preventive health measures.
- Maintained detailed medical records using veterinary software systems, ensuring compliance with regulatory standards.
Practice Administrator
Ballston Animal Hospital
Arlington, VA
05.2016 - 05.2023
- Oversaw day-to-day operations of a multi-physician veterinary practice, including payroll processing, accounts payable/receivable, and inventory control.
- Supervised a team of 25+ employees, including hiring, training, scheduling, and performance evaluations.
- Developed and implemented policies and procedures to improve operational efficiency and ensure compliance with federal and state regulations.
- Monitored patient flow and satisfaction surveys, implementing changes to enhance client experience.
- Managed expense control and budget allocation, reducing overhead costs by 10%.
- Served as the primary point of contact for vendor negotiations and contract management, securing favorable terms.
- Ensured compliance with OSHA regulations and health and safety standards, maintaining a safe workplace.
Regional Training Manager
Bush Veterinary Neurology Service
Frederick, Maryland
04.2014 - 04.2016
- Designed and delivered comprehensive training programs for new hires and existing staff, improving onboarding efficiency by 20%.
- Created interactive learning materials, including videos, podcasts, and slideshows, to enhance employee engagement.
- Collaborated with department heads to develop training strategies aligned with organizational goals.
- Analyzed survey data to assess training effectiveness and implemented improvements based on feedback.
LVT and Operations Manager
Bush Veterinary Neurology Service
Leesburg, VA
05.2009 - 04.2014
- Oversaw operations and human resources at 4 new locations across 3 states, ensuring consistent standards and workflows.
- Developed and managed a rotating intern and resident program, serving as the liaison with ACVIM.
- Implemented process improvement initiatives, increasing operational consistency and efficiency by 15%.
- Negotiated contracts with vendors and suppliers, achieving cost savings of 12%.
- Designed and managed the annual budgeting process, effectively allocating resources across the region.
Education
Certification in Veterinary Practice Management -
Purdue University
West Lafayette, Indiana09.2017
Associate in Science (A.S.) - Veterinary Technology
Blue Rdige Community College
Weyers Cave, VA05.2009
Skills
- Practice Management
- EMR Software Proficiency
- Patient Care Coordination
- Team Leadership and Training
- Expense and Payroll Management
- OSHA Compliance
- Insurance Requirements Expertise
- Workflow Optimization
- Problem-Solving and Conflict Resolution
- Excellent Written and Verbal Communication
Certification
- Certified Veterinary Practice Manager
- Licensed Veterinary Technician
- Oncura Abdominal and Cardiac Ultrasound Certified
Travel and Availability
- Comfortable with 75% travel, including 3-4 overnights per week.
- Valid Driver’s License.
- Willing to adjust schedule for customer events and emergency visits.
Key Traits for Success
- Enthusiastic Attitude
- Persistence
- Ethical
- Self-Awareness
- Authenticity
- Emotional Intelligence
- Relationship-Oriented
- Self-Motivated
Timeline
Certified Veterinary Technician and Office Manager
Apalachicola Bay Animal Clinic
06.2023 - Current
Practice Administrator
Ballston Animal Hospital
05.2016 - 05.2023
Regional Training Manager
Bush Veterinary Neurology Service
04.2014 - 04.2016
LVT and Operations Manager
Bush Veterinary Neurology Service
05.2009 - 04.2014
Certification in Veterinary Practice Management -
Purdue University
Associate in Science (A.S.) - Veterinary Technology
Blue Rdige Community College
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