Diana Mall
Glendale,AZ
Summary
Dynamic customer service professional with expertise in customer engagement, product knowledge, and order management. Proven ability to enhance customer satisfaction and drive sales growth through effective relationship management and sales techniques.
Overview
33
33
years of professional experience
Work History
Customer care and Sales advisor
Spark light/Cableone
Phoenix, Arizona
06.2026 - Current
- Assisted customers with product inquiries and service options to facilitate informed purchasing decisions.
- Promoted new services and special offers to increase customer awareness and engagement.
- Processed customer orders and set up accounts to ensure timely access to services.
Receivables Management Specialist
Cox Communications
Phoenix, Arizona
04.2008 - 01.2026
- Monitored accounts for delinquency, initiating collection efforts to minimize outstanding balances.
- Processed incoming payments, ensuring accurate financial records for effective tracking.
- Utilized billing software to efficiently generate invoices and track payment status.
- Managed workflow within accounts receivable department, facilitating timely completion of tasks.
Inventory Team Supervisor
Menards Inc. - Home Improvemen
Plano, Illinois
05.2000 - 02.2008
- Managed retail inventory levels to ensure precise stock counts and availability.
- Led inventory team in maintaining accurate stock levels and organized layout for efficiency.
- Trained staff on best inventory practices, implementing effective safety protocols.
- Coordinated shipments and managed receiving schedules to guarantee timely product availability.
Store Owner
Village Motors
Somonauk, Illinois
01.1994 - 04.1999
- Managed daily operations of auto sales and service at Village Motors.
- Managed inventory, maintaining optimal stock levels to support sales operations.
- Coordinated inventory management to ensure stock availability and organization for efficient service delivery.
Education
High School Diploma -
Plano High School
Plano, IL05-1979
Some College (No Degree) - Secondary Education
Southeastern Bible College
Birmingham, ALSkills
- Customer engagement
- Product knowledge
- Order management
- Customer relationship management
- Sales reporting
- Inventory management
- Sales techniques
Timeline
Customer care and Sales advisor
Spark light/Cableone
06.2026 - Current
Receivables Management Specialist
Cox Communications
04.2008 - 01.2026
Inventory Team Supervisor
Menards Inc. - Home Improvemen
05.2000 - 02.2008
Store Owner
Village Motors
01.1994 - 04.1999
High School Diploma -
Plano High School
Some College (No Degree) - Secondary Education
Southeastern Bible College