LaRisa Chavez
San Antonio,TX
Summary
Dynamic customer service professional with a strong track record of exceeding performance metrics in high-volume environments. Expertise in resolving complex issues and enhancing customer satisfaction through effective communication and rapport-building. Committed to driving operational excellence while fostering positive client relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Customer Care Advisor
Best Buy Health
07.2023 - Current
- Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Manage a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Communicated with clients using professional phone etiquette to enhance customer interactions
- Build rapport with customers through active listening, empathy, and personalized interactions
- Resolve complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Demonstrate strong product knowledge to effectively answer customer questions and provide accurate information
- Prioritized tasks and managed time effectively to meet deadlines consistently
- Completed documentation accurately and promptly through proficient typing skills
- Paying attention to detail
Order Services Representative
QVC Contact Center
11.2020 - 01.2022
- Responded to a high volume of incoming calls and emails, consistently achieving the department's average response time.
- Maintained courteous telephone etiquette, improving customer communication and satisfaction.
- Applied strong product knowledge to effectively address customer questions and deliver accurate information on features, pricing, and promotions.
- Utilized strong problem-solving skills to identify issues and implement effective solutions, enhancing service delivery.
- Exhibited professional attitude in interactions with clients and colleagues, fostering a positive work environment.
- Utilized typing skills to efficiently input data and manage documentation tasks.
- Navigating different computer systems
General Warehouse Associate
TJ Maxx
11.2019 - 07.2020
- Stand long periods of time
- Lifted and moved products and materials, adhering to safety protocols to prevent workplace injuries.
- Tagged and packaged items for efficient order fulfillment, ensuring readiness for shipping.
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
- Stored hazardous materials in compliance with OSHA regulations and company guidelines to maintain a safe working environment.
Food Service Lead
U.S Got People
02.2018 - 11.2019
- Supervised a team of 10 food service staff members, ensuring efficient and smooth operations
- Delivered exceptional customer service to enhance guest satisfaction
- Trained employees on proper food handling techniques to ensure compliance with safety guidelines
- Maintained cleanliness and sanitation standards in accordance with health regulations, resulting in consistently high inspection scores
- Managed inventory levels to maintain stock availability and reduce waste
- Collaborated with kitchen staff to create daily specials and seasonal menu items, enhancing menu variety
- Scheduled staff shifts based on business needs and employee preferences to ensure adequate coverage
- Restocked hot and cold foods and condiments
- Performed cleaning and sanitizing tasks to maintain a hygienic environment
Sales Representative
Cricket Wireless
11.2017 - 02.2018
- Exceeded monthly sales targets through effective techniques and persuasive communication skills, contributing to overall revenue growth
- Identified upselling opportunities during phone conversations, enhancing average order value and strengthening customer relationships
- Cultivated strong customer base by delivering exceptional service, promptly resolving issues, and ensuring high levels of customer satisfaction
- Developed in-depth product knowledge to effectively communicate features, benefits, and pricing options to potential customers
- Managed multiple tasks efficiently while maintaining a calm demeanor in high-pressure situations
Provider
Interim Healthcare
08.2014 - 12.2014
- Delivered compassionate, personalized care to clients, enhancing their comfort and addressing diverse medical needs
- Provided emotional support and companionship, fostering connections and alleviating loneliness
- Assisted clients with daily living activities, promoting independence in bathing, dressing, grooming, and mobility
- Maintained a safe and clean environment for clients, ensuring their comfort and well-being
Education
Administrative assistant (A.A.S.) -
San Antonio College
San Antonio, TX10-2026
Skills
- Customer Service
- Customer Engagement
- Problem resolution
- Effective Communication
- Communication skills
- Team collaboration
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Data Analysis
- Data entry
- Organizational skills
- Time management
- Complex problem solving
- Social perceptiveness
- Computer skills
- Word processing
- People-oriented
- Microsoft Word
- People-oriented
Certification
Microsoft Certification
Accomplishments
Presidents List
Timeline
Senior Customer Care Advisor
Best Buy Health
07.2023 - Current
Order Services Representative
QVC Contact Center
11.2020 - 01.2022
General Warehouse Associate
TJ Maxx
11.2019 - 07.2020
Food Service Lead
U.S Got People
02.2018 - 11.2019
Sales Representative
Cricket Wireless
11.2017 - 02.2018
Provider
Interim Healthcare
08.2014 - 12.2014
Administrative assistant (A.A.S.) -
San Antonio College