Erin Sickrey
New York,NY
Summary
Customer Care Senior Advisor with five years of customer service experience, and 1 year of leadership experience. Quick to learn any system, and eager to use that knowledge to assist customers and teammates. Always looking to carry a positive attitude to both learn and teach at any given opportunity. Experienced Remote worker with an abundance of self-motivation and excitement to apply skills.
Overview
7
7
years of professional experience
Work History
Social Media Customer Care Senior Advisor
GENERAL MOTORS
02.2024 - Current
- Overseeing advisor actions and posts, and answering any and all questions.
- Leading special projects regarding exploration and training into new tools/systems.
- Received peer-voted Leadership Member of the Quarter award in Q1 and Q3 of 2024.
Social Media Customer Care Advisor
GENERAL MOTORS
03.2021 - Current
- Assisted customers via social media (Facebook, Twitter, Instagram) to resolve their concerns
- Specialty trained in all aspects of the position and fielded questions from fellow advisors
- Received peer-voted Advisor of the Quarter award in Q1 of 2023
Field Organizer
ONE CAMPAIGN FOR MICHIGAN/BIDEN FOR PRESIDENT
06.2020 - 11.2020
- Used verbal communication skills to recruit volunteers for phone bank and other opportunities
- Managed active volunteers throughout the cycle, peaking at 52 simultaneous active volunteers
- Trained volunteers in their duties and trained volunteer leaders to do the same
- Supported and assisted my 12 teammates and my volunteers on communication skills and recruitment
Waitress and Trainer
PIZZA HOUSE
09.2017 - 03.2020
- Provided quality customer service, coworker interaction, and education of new members of the service team, all constantly improving communication skills
- Trained new servers with all levels of serving experience, improving leadership and teamwork skills
Education
Bachelor of Arts - Political Science and Communication and Media Studies
UNIVERSITY OF MICHIGAN
ANN ARBOR, MI04.2020
Skills
- Microsoft Office
- Critical Thinking
- Customer Service
- Problem Solving
- Social Media
- Strong Written/Verbal Communication
- Adaptability
- Research/Data Gathering
- Teamwork
- Quick to Learn
- Strong Work Ethic
Timeline
Social Media Customer Care Senior Advisor
GENERAL MOTORS
02.2024 - Current
Social Media Customer Care Advisor
GENERAL MOTORS
03.2021 - Current
Field Organizer
ONE CAMPAIGN FOR MICHIGAN/BIDEN FOR PRESIDENT
06.2020 - 11.2020
Waitress and Trainer
PIZZA HOUSE
09.2017 - 03.2020
Bachelor of Arts - Political Science and Communication and Media Studies
UNIVERSITY OF MICHIGAN
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