Summary
Overview
Work history
Education
Skills
Timeline
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INES BAROUK

JOURNALIST
New YORK

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Social Media Customer Service Advisor

I Saw It
Manchetser , UK
05.2021 - 04.2023
  • Analyses data and information to identify issues and create tailored solutions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Processed invoices and payment runs with complete accuracy.
  • Oversaw day-to-day management of social media accounts across platforms.
  • Generated creative ideas for social-first content aligned with campaign objectives.
  • Shot and edited content for Instagram, TikTok and Facebook.
  • Curated and conceptualised content for social media platforms, including Facebook, Instagram, and other channels.
  • Kept up-to-date knowledge of new and emerging technologies and approaches to social media.

sociale Media Assitant

Funky Pigeon, Urban
Bristol
09.2019 - 12.2020
  • Used social media analytics tools to track and optimise campaigns.
  • Analyse and responded quickly to posts and customer queries.
  • Generated innovative campaign ideas to drive audience interaction and participation.
  • Updated social media accounts daily with updates of promo codes and seasonal memes.
  • Built solid working relationships with internal teams and external clients.
  • Curated and conceptualised content for social media platforms, including Facebook, Instagram, and other channels.
  • Collaborated with the team to implement marketing campaigns on social media platforms.
  • Worked closely with PR team by developing content plans for influencers and brand ambassadors.

Digital Content Creator

officially urban
Manchester, Lancashire
11.2018 - 02.2019
  • Researched Urban news and created weekly video
  • Produced high quality, impactful content to strict deadlines, consistently meeting brand standards.
  • Took part in hosting several podcasts and Youtube discussions.
  • Applied current editing and photography tools to tell great stories.
  • Designed fliers to promote events and company updates.
  • Posted daily on [Number] social media sites.
  • Increased website and social media traffic by [Number]% by creating dynamic graphics and pieces.
  • Created and posted to [Company]'s website.
  • Develop original content through social listening and independent sources.
  • Wrote content and uploaded it toOfficially Urban's content management system.
  • Calculated impact and analysed performance regarding delivered content.
  • Wrote marketing articles to promote product and services.
  • Conducted research on assigned topics, generating comprehensive, factual content.

Host / Reporter / Camera Operator

Quays News
10.2016 - 01.2019
  • Researched and presented weekly news for TV, print and online
  • Finding stories, editing and publishing them on all platforms
  • Video editing for TV and radio platforms
  • Script writing for TV packages
  • Presented Quays News weekly programs
  • Studio runner.

Monte Carlo radio - France 24 TV
Paris
05.2015 - 05.2015
  • Programmed the music for the radio show
  • Researched trending/upcoming artists and music for the radio show
  • Control room assistant
  • Presented the radio show.

Education

Bachelor of Arts - Broadcast Journalism

University of Salford Manchester
MANCHESTER
09.2016 - 07.2019

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All Saints Academy
2016

GCSEs -

Burford Boarding School
BURFORD
09.2012 - 07.2014

Skills

  • Social media marketing
  • Copywriting
  • Microsoft office
  • Excellent understanding of social media
  • Platforms (Youtube, Instagram, Facebook,
  • Twitter, Snapchat, TikTok)
  • Adobe Indesign
  • Adobe Photoshop
  • Final Cut Pro
  • Highly analytical
  • Video journalism
  • Camera skills
  • Thrives in new challenging environments
  • Excellent communication
  • Self-motivated
  • Extremely organised
  • Attention to detail
  • Fast Learner
  • Ability to work under pressure
  • Dispute resolution
  • Advanced product knowledge
  • Customer experience

Timeline

Social Media Customer Service Advisor

I Saw It
05.2021 - 04.2023

sociale Media Assitant

Funky Pigeon, Urban
09.2019 - 12.2020

Digital Content Creator

officially urban
11.2018 - 02.2019

Host / Reporter / Camera Operator

Quays News
10.2016 - 01.2019

Bachelor of Arts - Broadcast Journalism

University of Salford Manchester
09.2016 - 07.2019

Monte Carlo radio - France 24 TV
05.2015 - 05.2015

GCSEs -

Burford Boarding School
09.2012 - 07.2014

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All Saints Academy

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INES BAROUKJOURNALIST