Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Marroquin

Pasadena,MD

Summary

Positive and eager individual bringing more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Overview

5
5
years of professional experience

Work History

Concierge III

Lifetime Athletic Club
Annapolis, MD
03.2023 - Current
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Handled problems in an efficient manner while working towards satisfactory resolutions for both staff and members.
  • Performed administrative duties such as membership changes, coordinating appointments between members and training staff and any club needs.
  • Educating perspective members on club programs, classes, and complimentary services.

Studio Lead/Educator

Lululemon Athletica
Annapolis, MD
08.2022 - 09.2023
  • Gaining knowledge on the Studio to provide further education to guests and coworkers
  • Creating physical reference aids to my team to support them during guest interactions
  • Incentivizing the team to learn more about the Studio through competition
  • Fostering positive employee relationships through communication, training and development coaching.
  • Collaborating with other leaders to generate ideas and strategy

Office Manager

Jewel Remodel LLC
Reisterstown, MD
11.2021 - 11.2022
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Prepared and prioritized calendars and correspondence.
  • Inventoried and ordered supplies for office.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.

Kennel Supervisor

Senior Dog Sanctuary
Severn, MD
08.2020 - 09.2021
  • Managed hiring, scheduling and training of kennel attendants.
  • Developed behavioral modifications for dogs that required it.
  • Calculated and dispensed medications to all dogs.
  • Conducted intake exams, ran labs, took vitals, blood draws, administered vaccines, etc.
  • Spend one on one time with kennel attendants to teach new skills and hone in on skills they already have to excel.

Education

High School Diploma -

Chesapeake High School
Pasadena, MD
06.2012

Some College (No Degree) -

Anne Arundel Community College
Arnold, MD

Skills

  • Work Prioritization
  • Work Planning
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Verbal and Written Communication
  • Customer Communication
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Inventory Management
  • Filing and Data Archiving
  • Staff Scheduling
  • Team Supervision
  • Hiring and Training

Timeline

Concierge III

Lifetime Athletic Club
03.2023 - Current

Studio Lead/Educator

Lululemon Athletica
08.2022 - 09.2023

Office Manager

Jewel Remodel LLC
11.2021 - 11.2022

Kennel Supervisor

Senior Dog Sanctuary
08.2020 - 09.2021

High School Diploma -

Chesapeake High School

Some College (No Degree) -

Anne Arundel Community College

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