Diana Martinez
Settlers Walk Eye Care
Miamisburg,OH
18
years of professional experience
Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Work History
Medical Receptionist
4 Months- Checked in and out patients for appointments, collecting co-payments.
- Verified insurance coverage for appointments and managed co-payment collections efficiently.
- Assisted with patient intake by accurately collecting medical histories and personal details.
- Processed patient payments while maintaining precise financial records daily.
- Handled prior authorizations to ensure timely care.
- Facilitated referrals for specialist care upon request from physicians or patients.
- Managed EMR system Revolution to streamline patient records
Medical Receptionist
2 Years- Scheduled appointments to optimize patient flow and enhance satisfaction.
- Assisted with check-in/out to build patient loyalty and streamline processes.
- Coordinate with staff, streamlining intake processes.
- Maintain records and insurance, minimizing errors.
- Provide service excellence, fostering a supportive environment.
- Managed electronic medical records system, ensuring high data accuracy and supporting efficient operations.
- Handled inbound and outbound calls, facilitating patient communication.
- Executed data entry tasks, ensuring timely and accurate information input.
Administrative Assistant
2 Months- Executed administrative duties to support daily operations.
- Managed timely processing of invoices to ensure smooth financial transactions.
- Coordinated employee activities to enhance workplace productivity.
- Maintained comprehensive records of inbound and outbound calls, contributing to improved response times and client satisfaction.
- Conducted data entry with a focus on accuracy, leading to noticeable improvements in information retrieval and reporting.
Office Assistant
1 Year 1 Month- Managed data entry and record-keeping, ensuring compliance and supporting decision-making.
- Managed incoming and outgoing departmental calls, facilitating clear communication among team members and stakeholders.
- Prepared production reports using Excel, meeting EOS requirements.
- Handled invoices for materials, supporting accurate production control.
- Utilized Microsoft Office and Ax systems to streamline office operations.
Customer Service Representative
11 Months- Resolved customer inquiries, increasing satisfaction and encouraging repeat business.
- Analyzed feedback to improve service quality, enhancing overall customer experience.
- Coordinated calls and verified applications, ensuring smooth operations.
- Processed payments, maintaining financial accuracy.
- Enhanced team communication, streamlining sales process for greater efficiency.
Front Desk Receptionist
1 Year 2 Months- Greeted patients, fostering welcoming environment and improving overall satisfaction.
- Reduced waiting times by optimizing appointment scheduling, boosting office efficiency.
- Coordinated with medical staff to prioritize urgent needs, improving care delivery.
- Handled insurance verification and organized patient charts, streamlining office operations.
- Managed billing and patient records, ensuring compliance and reducing errors.
Education
Certification in Medical Billing and Coding
Graduated February 2026
Skills
Patient Registration
Insurance Verification
Prior Authorization Process
Referral verification
Medical Records
EMR Systems
Medical Terminology
Billing Procedures
Microsoft Office Systems
Digital Literacy
Customer Service
Patient Interaction
HIPAA Laws
Timeline
Medical Receptionist
Settlers Walk Eye Care
06.2026 - CurrentRead More
Medical Receptionist
Fraser Eye Care Center
10.2022 - 10.2024Read More
Administrative Assistant
Minute Men Staffing
11.2019 - 01.2020Read More
Office Assistant
AJM Packaging Corporation
10.2017 - 11.2018Read More
Customer Service Representative
Aarons Sales and Lease
06.2013 - 05.2014Read More
Front Desk Receptionist
Dr. Wendy McKay Office
02.2009 - 04.2010Read More
Devry University
Certification in Medical Billing and Coding
Read More