Diana McDyess
Lafayette,IN
Summary
- Organized Coordinator focused on boosting customer satisfaction and service quality.
- Familiar with documentation, reporting and compliance requirements.
- Skilled in managing documentation and maintaining files and records.
- Hardworking employee with customer service, multitasking, and time management abilities.
- Devoted to giving every customer a positive and memorable experience.
- Highly-motivated employee with desire to take on new challenges.
- Strong work ethic, adaptability, and exceptional interpersonal skills.
- Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Housing Choice Voucher Coordinator
Area IV Agency On Aging And Community Action Programs
Lafayette, IN
09.2022 - Current
- Provided support to tenants in resolving any issues or concerns regarding their living environment.
- Performed administrative duties such as filing, data entry, recordkeeping.
- Coordinated tenant move-in and move-out activities including inspections, paperwork processing, and related tasks.
- Ensured all necessary documents were collected prior to approving a new tenancy agreement.
- Assessed tenant eligibility for housing assistance programs based on established criteria.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Performed statistical collection to track tenant communication and applicant data.
- Maintained positive relationships with landlords by responding promptly to inquiries or complaints.
- Advised tenants on their rights under applicable laws governing landlord-tenant relations.
- Processed applications for new tenancy in accordance with relevant laws and regulations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
PDI Installer
WWS
Lafayette, IN
07.2019 - 09.2022
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Identified issues, analyzed information and provided solutions to problems.
- I ensured the safety of vehicle processing as well as fellow associates.
- I became a certified trainer for stations PDI 1 and PDI 4.
- I trained new employees for stations PDI 1, PDI 4 and the ramp process.
Lead/Package Handler
Nanshan American
Lafayette, IN
02.2018 - 06.2019
- Completed troubleshooting of malfunctions and diagnosed issues.
- Calculated materials and time needed for each job.
- Operated tools, equipment, and machinery according to safety standards.
- Used appropriate PPE to reduce risks when packing material.
- Followed established procedures for inspection of conveyor belts, Forklift and combi lift truck.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities for the maintenance crew, supervised staff, and inspected equipment to ensure quality product.
- Checked, repaired and repacked bundles to meet specifications.
Education
Bachelor of Science - Business Administration And Management
Oakland City University
Oakland City, IN01-2010
Associate of Applied Science - Business Administration And Management
Oakland City University
Oakland City, IN05-2008
High School Diploma -
Queen Anne's County High School
Centreville, MD06-1999
Skills
- Data Entry
- Recordkeeping
- Information Collection
- Presenting Ideas and Plans
- Customer Service
- Discretion and Confidentiality
- Work Planning and Prioritization
Certification
- Housing Quality Standards-2022
- Housing Choice Voucher Specialist-2023
- HOTMA Essentials/ Quadel-2023
- Cyber Awareness Chanllenge-2023
Timeline
Housing Choice Voucher Coordinator
Area IV Agency On Aging And Community Action Programs
09.2022 - Current
PDI Installer
WWS
07.2019 - 09.2022
Lead/Package Handler
Nanshan American
02.2018 - 06.2019
Bachelor of Science - Business Administration And Management
Oakland City University
Associate of Applied Science - Business Administration And Management
Oakland City University
High School Diploma -
Queen Anne's County High School