Diana McGurk
Palm Beach Gardens,FL
Summary
Skilled in preventive dentistry, demonstrating a unique blend of guest retention and oral health education. Achieved significant improvements in guest experiences and operational efficiency.
Dynamic leader with a proven track record at The Heritage of Lake George, enhancing guest satisfaction and brand visibility. Excelled in operations management and marketing, driving revenue growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel General Manager
The Heritage of Lake George
Lake George, NY
06.2018 - 02.2025
- Created marketing plans to increase visibility of the hotel's brand in local markets.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Performed administrative tasks such as payroll processing or updating employee records.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Handled guest complaints and offered complimentary services for hardship cases.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Administered new hire paperwork and maintained employee files.
- Ensured compliance with all local, state, and federal laws and regulations.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Oversaw recruiting, interviews and new employee hiring.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Input and confirmed reservations for guests.
- Organized staff schedules, balancing workload and operational needs.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
Dental Intern
Dr. Ioan Sita
Targu-Mures, Romania
01.2015 - 06.2017
- Observed proper sterilization techniques of all instruments used in the clinic.
- Disinfected and sterilized instruments according to established protocols.
- Prepared treatment rooms for dental procedures by ensuring all necessary instruments were available.
- Assisted dentist during various dental procedures including fillings, extractions, and root canals.
- Provided patient education regarding oral hygiene and preventive dentistry.
- Maintained a clean work area throughout each shift.
- Provided dental materials for dentist by selecting, mixing, and placing materials on instruments and in patient's mouth.
- Performed light curing and mixed bonding agents and impression materials.
- Educated patients on proper oral hygiene to promote oral health and disease prevention.
- Applied sealants to protect teeth from cavities.
- Demonstrated proper flossing and brushing techniques to patients.
- Evaluated patients' teeth for gum disease and decay.
Education
Doctor of Dentistry - Dentistry
University of Medicine And Pharmacy Targu-Mures
Romania09-2018
Skills
- Guest retention
- Brand management
- Operations management
- Marketing
- Guest experiences
- Guest satisfaction
- Preventive oral health education
- Ultrasonic instrumentation
- Preventive dentistry
- Dental prophylaxis
- Patient education and prophylaxis
Languages
Romanian
Native/ Bilingual
Certification
- Registered Dental Hygienist in the State of Florida
Timeline
Hotel General Manager
The Heritage of Lake George
06.2018 - 02.2025
Dental Intern
Dr. Ioan Sita
01.2015 - 06.2017
- Registered Dental Hygienist in the State of Florida
Doctor of Dentistry - Dentistry
University of Medicine And Pharmacy Targu-Mures
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