Summary
Overview
Work History
Education
Skills
Timeline
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Diana Mejia

Administration
Lehigh Acres,FL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Administrative Assistant

Paragon Healthcare
Fort Myers, FL
07.2022 - Current
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Assisted development and implementation of new administrative procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Business Owner

Boutique
Augusta, GA
02.2021 - 12.2022
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Trained and motivated employees to perform daily business functions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Prepared annual budgets with controls to prevent overages.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Administrative Assistant

Kidney Institute
Lehigh Acres, FL
08.2021 - 07.2022
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Receptionist

Kenneth A Berdick Md
Fort Myers, FL
02.2012 - 08.2019
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.

Education

Bachelor Of Arts - Human Services

Rasmussen University
Fort Myers, FL
01.2022 - Current

High School Diploma - Diploma

Penn Foster Career School
Scranton, PA
01.2019 - 09.2018

Associate In Healthcare - Health Administration

Rasmussen University
Fort Myers, FL
05.2020 - 12.2021

Skills

Office administration

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Timeline

Administrative Assistant

Paragon Healthcare
07.2022 - Current

Bachelor Of Arts - Human Services

Rasmussen University
01.2022 - Current

Administrative Assistant

Kidney Institute
08.2021 - 07.2022

Business Owner

Boutique
02.2021 - 12.2022

Associate In Healthcare - Health Administration

Rasmussen University
05.2020 - 12.2021

High School Diploma - Diploma

Penn Foster Career School
01.2019 - 09.2018

Receptionist

Kenneth A Berdick Md
02.2012 - 08.2019
Diana MejiaAdministration