- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Enjoy participating in Triathlons for overall physical and mental well-being
- I participate in various sports activities for physical activity, camaraderie, and personal growth Level 1 USAT Coach
- Advocacy Campaigns and Fundraising Events (ALS Association, Autism Speaks)
- Youth Development Programs (DHR - Foster Care/Adoption)
Joshua Allen
Prattville,AL
Summary
Dynamic Senior Clinical Liaison with a proven track record at Paragon Healthcare, developing cohesive teams while enhancing patient satisfaction and team efficiency. Expert in cross-functional coordination and problem-solving, with a knack for fostering significant client relationships and achieving 100% client retention and reducing patient conversion from 18 months to 6 months. Skilled in clinical assessment and adept at leading both clinical and sales teams to exceed annual goals. Recognized for building strong relationships through communication, education, management, and delegation with a positive, confident, direct, and caring personality.
Overview
19
19
years of professional experience
Work History
Senior Clinical Liaison
Paragon Healthcare
02.2019 - Current
- Assist ELT in Strategic planning by building company processes, make existing processes more efficient by developing 2 new business initiatives and building 9 new programs. Secured LDN contract with manufacture by providing detailed data and custom-made solutions to meet community needs.
- Manage team of 3 clinical liaison's across 50 States, USA. Evaluated patient/referral source satisfaction in order to develop and deliver In-Services for Clinical/Sales/Community to increase Sales and Clinical Outcomes. Cultivated productive relationships with referral sources, leading to increased admissions.
- Responded to and investigated complaints and concerns reported by patients, caregivers, internal staff, and community partners.
- Manage QOL Team to include 12 members to develop/deliver bespoke programming to increase QOL, decrease time to service, maintain retention.
- Over see Intern program to assure we obtain proper candidates that fit our culture and work ethic consisting of 2-3 potentials candidates a year.
- Liaison between Sales, Compliance, and Legal to reduce employee and corporate risk.
- Profession Development Program: Mentor and Lead future leaders on Specialty Team consisting of 4 DSMs , 2 SAE's, 7 AEs Proven record of assisting members meet or exceed annual goals.
- Collaborate with Clinical Teams: HIT, HEMO, TPN, Enteral, INO to provide company wide growth and annual clinical competencies.
- Increased patient satisfaction by effectively communicating with interdisciplinary teams (Pharmacy, Nursing, Benefits, Social Work, Sales, Compliance, Legal) and providing appropriate clinical recommendations.
- Collaborated with sales and marketing to showcase programming, strengths, and partnerships to attract new referrals through out of the box solutions: Cycling Jersey, Tri-fold Brochures, National Conference Boards, etc.
Territory Manager - Clinical/Sales Manager
F.A.S.T. (Fast Access Specialty Therapeutics)
01.2014 - 02.2019
- Established successful account relationships by building rapport and maintaining consistent communication within territory.
- Achieved sales goals and service targets by cultivating relationships with patients, manufactures, treatment centers, and community partners.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Manage and provide nursing services for bleeding disorder, autoimmune patients 24hrs/7 days a week
- Assist Upper management as needed; collaborated in building company processes, creating forms to meet insurance, state, and federal guidelines.
Nurse Manager
CVS-Caremark-Choice Source Therapeutics
01.2006 - 01.2014
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed and executed care plans for Hemophilia, Immune Compromised, and other rare conditions requiring high skilled infusions of plasma and recombinant products.
- Assisted Hemophilia Bleeding Disorders of Alabama: clinical support, professional development, fundraising.
- Built maintained strong relationships with the hemophilia treatment centers and other referral sources.
- 100% client satisfaction and retention of all Hemophilia, IVIG, SQIG, Growth Hormone, Enzyme, and HAE clients.
- Provided nursing services 24hrs/7days ensuring staffing available and competent to meet clients' needs.
- Assisted with agency policy and procedure development and assured all clinical staff is compliant. Interviewed, hired, trained, mentored 4 RN's; Delivered performance appraisals.
- Maintained agency compliance with all insurance regulations and contract requirements to include CEU's for all staff.
Education
Associate of Science - Nursing
Troy State University
Montgomery, ALSkills
- Clinical/Physical assessment
- Cross-functional coordination
- Teamwork and collaboration
- Customer service
- Problem-solving, Attention to detail
- Medical record review
- Effective communication
- Compliance, HIPAA
Accomplishments
- Member of INS (Infusion Nurses Society) 2019 - Current
- Central Alabama Triathlon Club 2023 - Current (Non-Profit)
- Paragon Award, 2022
- AIDB (Alabama Institute Deaf Blind) Strategic Planning 2020-2021
- Hemophilia Bleeding Disorders of Alabama Camp Nurse 2007-2012, Idaho Chapter (Camp Sunrise) Camp Nurse 2022-2024
- Founder 2000, AAPVI (Alabama Association for Parents of Children with Visual Impairments) President 2000-2004, Non-Profit
- Region 4 Representative ~ NAPVI (National Association for Parents of Children with Visual Impairments) National Board. 2000-2004
- Volunteered at Egleston Children's Hospital, Atlanta with the PICU. Rode with Rainbow Response Transport Team. 1995
Affiliations
- INS (Infusion Nurse Society)
Paragon Award
Recognized by ELT as delivering excellence in care and team development by finding solutions to increase efficiencies across multi-disciplinary teams.
Interests
Timeline
Senior Clinical Liaison
Paragon Healthcare
02.2019 - Current
Territory Manager - Clinical/Sales Manager
F.A.S.T. (Fast Access Specialty Therapeutics)
01.2014 - 02.2019
Nurse Manager
CVS-Caremark-Choice Source Therapeutics
01.2006 - 01.2014
Associate of Science - Nursing
Troy State University