Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Diana Mendez

Orlando,FL

Summary

Focused doctor of pharmacy with several years of experience in delivering accurate review, processing and dispensing of medications for orders ranging in complexity, and offering specialized knowledge in the field. Committed to patient wellness and collaborating with team members to expedite urgent requests while maintaining focus on safety, accuracy, and confidentiality. Proficient communicator with all levels of staff, clients, management and healthcare administrators.

Overview

13
13
years of professional experience

Work History

Staff Pharmacist

Walgreen's Pharmacy
Windermere, FL
06.2019 - Current
  • Managed the filling and dispensing of prescriptions in accordance with established policies and procedures.
  • Provided medication counseling to patients on proper use, side effects and potential drug interactions.
  • Assisted in training pharmacy technicians on prescription processing, inventory management and customer service skills.
  • Collaborated with physicians, nurses and other healthcare professionals to optimize patient care outcomes.
  • Maintained accurate records of patient profiles, medications and inventories.
  • Maintained high standards in handling customer grievances efficiently
  • Ensured compliance with state laws, regulations and professional standards related to pharmacy practice.
  • Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications.
  • Analyzed drug utilization patterns in order to recommend cost-effective therapeutic alternatives.
  • Provided immunization services, including flu shots, shingles vaccines, and others, as allowed by state law.
  • Conducted and analyzed COVID and Flu tests
  • Assisted with inventory control processes such as ordering supplies, reconciling invoices.
  • Oversaw and monitored dispensation of controlled substances according to regulatory requirements.
  • Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
  • Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
  • Developed and maintained professional relationships with patients to provide personalized care.
  • Supervised pharmacy technicians and support staff in daily operations to ensure compliance with regulatory standards.
  • Participated in continuing education to stay current with new medications, technology, and pharmacy practices.
  • Conducted comprehensive medication reviews to identify, resolve, and prevent medication-related problems.

Pharmacy Manager

Walgreen's Pharmacy
Davenport, FL
04.2013 - 06.2019
  • All tasks as outlined under 'Staff Pharmacist experience'
  • Created schedules for pharmacy staff to ensure adequate coverage.
  • Oversaw the hiring and training of new pharmacy employees.
  • Oversaw budgeting and financial operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted regular audits to verify compliance with safety standards and protocols.
  • Evaluated performance of pharmacy staff members regularly through feedback sessions.
  • Trained pharmacy interns and newly hired technicians.
  • Managed weekly schedules and requests for leave.
  • Oversaw work activities, performance and service quality of pharmacy staff.
  • Worked closely with store manager to maintain day-to-day operations.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.

Staff Pharmacist

Walgreen's Pharmacy
Orlando, FL
07.2011 - 04.2013
  • As listed above

Education

Doctor of Pharmacy - Pharmacy

Florida Agricultural And Mechanical University
Tallahassee, FL
04-2011

Skills

  • Consistent Dependability
  • Detail orientation
  • Proficient in English and Spanish
  • Steadfast commitment
  • Flexible Mindset
  • Motivated self-starter
  • Prescription drug labeling
  • Effective Leadership
  • Vaccine Administration Expertise
  • Prescription Verification
  • Committed to quality assurance
  • Conflict resolution ability

References

References available upon request.

Timeline

Staff Pharmacist

Walgreen's Pharmacy
06.2019 - Current

Pharmacy Manager

Walgreen's Pharmacy
04.2013 - 06.2019

Staff Pharmacist

Walgreen's Pharmacy
07.2011 - 04.2013

Doctor of Pharmacy - Pharmacy

Florida Agricultural And Mechanical University

Similar Profiles

CREATE PROFILE
Diana Mendez