Diana Mendoza
Hoschton,GA
Summary
Experienced Executive Assistant and Customer Service Specialist, adept at managing
complex schedules and resolving customer issues in high-volume settings. Skilled in
strategic planning, bilingual communication, and improving operational efficiency. Proven
track record of enhancing team productivity and customer satisfaction through effective
problem-solving and management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Assistant
Barco Inc
Duluth , Georgia
09.2022 - Current
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Greeted visitors warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
- Prepared purchase orders, requisitions and other documents related to purchasing activities.
- Maintained accurate records of all purchases, invoices and payments.
- Coordinated with internal stakeholders to ensure timely delivery of products and services.
Shipping Material Handler
FedEx
Braselton , Georgia
09.2019 - 08.2021
- Received incoming shipments and checked for accuracy of contents.
- Verified that all material was properly packed, labeled, and free from damage.
- Stacked materials onto pallets and shrink-wrapped them for safe storage or transport.
- Unloaded incoming shipments from trucks manually or with assistance of powered lift devices.
- Provided training to new employees on shipping department procedures.
Customer Service Representative
Assurant
Duluth , Georgia
10.2017 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
BEBE Retail Store
Huntington , New York
11.2013 - 05.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
East Northport HS
East Northport, NY06-2012
Skills
- Bilingual
- Strategic Planning
- Risk Management
- Mail Management
- Quality Control
- Travel administration
- Technical Support
- Business Administration
- Scheduling
- Invoice Processing
- Customer Service-Oriented
- Data entry
Certification
- Learning SAP MM (Materials Management)
- SAP ERP Essential Training
- Learning Salesforce CPQ
- Excel: Creating a Basic Dashboard
- Salesforce Essential Training
Languages
Spanish
Professional
Timeline
Executive Assistant
Barco Inc
09.2022 - Current
Shipping Material Handler
FedEx
09.2019 - 08.2021
Customer Service Representative
Assurant
10.2017 - 06.2021
Sales Associate
BEBE Retail Store
11.2013 - 05.2017
- Learning SAP MM (Materials Management)
- SAP ERP Essential Training
- Learning Salesforce CPQ
- Excel: Creating a Basic Dashboard
- Salesforce Essential Training
High School Diploma -
East Northport HS
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