Iris Carlos

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Learned the advance technology system in a short amount of time

• followed correctly the seating chart and took properly reservations into the system

• repeatedly check the system for any updates or changes for reservations

• properly sat customers where they perfer

• handled difficult situations as calm as possible throughout all times

• always friendly, kind, and helpful with everyone

• took lead into organization skills, multitasking skills, and communication