Diana Miller
Prescott Valley,AZ
Summary
Results-driven Retail Operations Supervisor skilled in enhancing customer service standards and training team members to improve sales performance. Led cash handling and POS transactions during peak hours, ensuring operational efficiency and compliance with safety standards. Established a culture of selling and continuous improvement, while effectively managing logistics operations to optimize delivery processes and maintain a safe work environment.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Sales Supervisor
Harbor Freight Tools USA
Prescott, Arizona
08.2016 - Current
- Supervised the Harbor Freight sales floor and guided associates through daily priorities.
- Trained team members on customer service, product knowledge, and store policies.
- Enhanced associates' performance through coaching on sales techniques. on selling tools and add on warranties.
- Monitored register activity and supported POS transactions during peak customer traffic.
- Opened and closed store operations while enforcing safety and store standards.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Processed cash, credit and check transactions with a POS system and cash register.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
Logistics Supervisor
Harbor Freight Tools USA
Prescott
08.2016 - Current
- Supervised inbound and outbound workflows in Harbor Freight Tools distribution operations.
- Coordinated receiving, staging, and shipping activities, facilitating efficient workflow across warehouse team.
- Monitored inventory accuracy using warehouse management systems and cycle counts.
- Enforced safety rules and compliance standards, ensuring compliance during daily logistics operations.
- Established and maintained professional relationships with carriers, warehouses, customers, and sales force.
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Teach and coach associates store policies and procedures.
- Inspired associates to achieve high performance standards.
Education
Simi Valley Adult School
Simi Valley, CASkills
- POS systems
- Cash handling
- Visual merchandising
- Inventory control
- Inventory management
- Warehouse management
- Team leadership
Languages
Spanish
Native/ Bilingual
Certification
- Forklift certification
Timeline
Sales Supervisor
Harbor Freight Tools USA
08.2016 - Current
Logistics Supervisor
Harbor Freight Tools USA
08.2016 - Current
Simi Valley Adult School