Priscilla Powell

• Supervised Rag & Bone sales floor and guided daily store operations.
• Trained associates on clienteling, styling, and brand presentation standards.
• Supported visual merchandising updates across Rag & Bone showroom displays.
• Managed POS transactions, returns, and customer service issues.
• Coached associates on selling techniques and product knowledge.
• Communicated with management on sales floor needs and team performance.
• Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
• Intervened in difficult customer situations to resolve issues quickly and efficiently.
• Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
• Cultivated customer relationships through regular follow-up calls and emails, enhancing client loyalty.
• Mentored employees in management of complicated sales, complex issues and difficult customers.

Achieved over a million dollars in sales annually as the top-performing employee in Outlets for three consecutive years.

• Hiring and training caseworkers
• Work with the treatment team to provide comprehensive mental health services to children and their families.
• Monitoring all aspects of cases
• Responsible for reporting to Family Court Judges and lawyers
• Provide support to foster families
• Manage referrals and pre placement requirements
• Quarterly reporting to The Office of Children and Family Services.

Over the years I have held several positions at Astor Services. This is the most recent position.

• Supervised Reiss sales floor and guided daily store operations.
• Trained associates on clienteling, styling, and brand presentation standards.
• Supported visual merchandising updates across Reiss showroom displays.
• Managed POS transactions, returns, and customer service issues.
• Coached associates on selling techniques and product knowledge.
• Reviewed floor coverage and assigned tasks during peak store hours.
• Processed cash, credit and check transactions with POS system and cash register.
• Maintained relationships with customers through regular follow-up calls and emails.

• Assisted customers with product inquiries and purchases
• Covered sales floor to manage merchandise organization and customer needs
• Maintained presence on sales floor to deter theft and ensure safety