Morgan Aceves
Maricopa,AZ
Summary
Motivated and results-driven Makeup Artist with a strong record of leading high-performing teams, driving sales, and cultivating lasting client relationships. Skilled in creating personalized beauty experiences that enhance client confidence while strategically upselling products and services. Recognized for building loyal clientele through exceptional service, clear communication, and consistent follow-through. A collaborative and inspiring leader who thrives in fast-paced environments and ensures team success through coaching, creativity, and a commitment to excellence.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
Work History
Key Holder Supervisor
MAC Cosmetics
Phoenix, Arizona
04.2023 - Current
- Supervised daily operations and maintained store standards for MAC Cosmetics.
- Led team training sessions on product knowledge and customer service techniques.
- Managed inventory levels and coordinated stock replenishment for optimal product availability.
- Assisted in visual merchandising to enhance product displays and customer engagement.
- Tracked sales data to ensure accurate inventory levels.
- Monitored store performance and identified areas for improvement.
- Supported the Store Manager in daily operations activities as needed.
- Provided employees with feedback on job performance.
- Developed strategies to increase customer loyalty and retention.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Captured customer information to maximize future clienteling opportunities.
- Applied makeup using various techniques and products to enhance client features.
- Trained junior artists in application techniques and customer service practices.
Key Holder
Morphe Brushes & Cosmetics
Cerritos, California
03.2019 - 12.2021
- Managed daily store operations and maintained visual merchandising standards.
- Assisted customers with product selection and provided makeup application tips.
- Trained new staff on store policies, procedures, and product knowledge.
- Conducted regular audits of inventory levels and ensured accurate stock counts.
- Collaborated with team members to create a welcoming shopping environment.
- Implemented promotional displays to enhance customer engagement and sales.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Lead Cashier
Ulta Beauty
La Habra, California
04.2017 - 03.2019
- Supervised cash register operations and ensured accurate cash handling.
- Trained new cashiers on customer service standards and register procedures.
- Assisted customers with product inquiries and provided personalized recommendations.
- Maintained a clean and organized checkout area for optimal customer experience.
- Resolved customer complaints and escalated issues when necessary for resolution.
- Greeted customers and provided excellent customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Responsible for opening and closing registers accurately according to established procedures.
- Assisted with training new cashiers in departmental operations and procedures.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
- Identified opportunities for improving processes related to cash handling and customer service.
Education
Certification In Makeup Artistry - Makeup Artistry
TNT Makeup Academy
09.2016 - 11.2016
El Rancho
Pico Rivera, CASkills
- Visual merchandising
- Team training
- Customer engagement
- Leadership skills
- Clienteling strategies
- Training and mentoring
- Team member development
- Product demonstrations
- Makeup application
Timeline
Key Holder Supervisor
MAC Cosmetics
04.2023 - Current
Key Holder
Morphe Brushes & Cosmetics
03.2019 - 12.2021
Lead Cashier
Ulta Beauty
04.2017 - 03.2019
Certification In Makeup Artistry - Makeup Artistry
TNT Makeup Academy
09.2016 - 11.2016
El Rancho