Dylan Wright
Tempe,United States
Summary
Results-driven professional with extensive experience in customer service and sales. Demonstrated success in building strong client relationships and achieving sales goals, while delivering exceptional service in fast-paced environments. Actively pursuing a Real Estate License to leverage proven skills in sales and communication.
Overview
13
13
years of professional experience
Work History
Sales Floor Lead
BYLT Basics
Scottsdale, United States
01.2026 - Current
- Lead daily retail operations while delivering exceptional customer service and achieving sales goals.
- Guided team members to enhance their skills and performance in various retail tasks. and supported team members to improve performance, enhance conversion rates, and implement clienteling initiatives.
- Oversaw merchandising, inventory management, cash handling, and visual standards to maintain sales floor alignment with BYLT Basics' brand standards.
- Built strong client relationships through personalized styling and tailored product recommendations.
Operations Lead
Vuori Inc
Chandler, United States
01.2025 - 01.2026
- Managed all BOH operations, including supply ordering and weekly cash procurement from Loomis, ensuring seamless business operations.
- Collaborated with Operations Manager to streamline daily operations, enhancing overall efficiency.
- Coached team to deliver excellent customer service, contributing to high conversion rates during holiday season.
Personal Jeweler
Blue Nile
Scottsdale, United States
01.2024 - 01.2025
- Meet and exceed monthly sales goals, which in the first 6 months of employment contributed $600,000 in revenue.
- Delivered personalized consultations to clients, ensuring exceptional service and satisfaction.
- Coordinated with showroom team to maintain optimal inventory levels and enhance product displays in line with brand standards.
Client Advisor
Roger Vivier
Costa Mesa, United States
01.2023 - 01.2024
- Oversaw management of high-profile client accounts to maintain relationships.
- Delivered tailored customer service to enhance client satisfaction.
- Educated clients on brand and product benefits to increase engagement.
- Reactivated lost client accounts to rebuild revenue streams.
- Sold $40,000 worth of product in first month during sale and holiday.
Merchandise Specialist/ Keyholder
Old Navy
Mission Viejo, United States
01.2022 - 01.2023
- Supported Assistant General Manager in timely merchandising across store departments to enhance visual appeal.
- Guided customers in locating products and recommended new items to increase sales opportunities.
- Provide customers with world class customer service.
- Facilitated customer purchases by opening credit accounts, enhancing overall shopping experience.
Men's/Women's Shoe Sales
Nordstrom
Mission Viejo, United States
01.2017 - 01.2022
- Achieved Top Three Sales ranking in shoe department through effective customer engagement.
- Exceeded biweekly sales goals, sold $800,000 in first year, and was awarded pacesetter.
- Guided clients in choosing suitable footwear options. (male and female) with footwear ranging from contemporary to designer.
- Employed suggestive selling techniques to enhance customer experience and increase sales.
- Ranked in Top ten in SD/LA/OC district for digital selling.
- Educated clients on latest footwear trends and color schemes to inform their purchasing decisions.
Sales Associate
Old Navy
Tustin, United States
01.2014 - 01.2017
- Processed cashier transactions quickly and accurately, fostering brand loyalty through exceptional service.
- Greeted and engaged customers on sales floor, enhancing overall shopping experience.
- Maintained clean and organized departments, facilitating a seamless shopping environment.
- Recognized as employee of the month due to commitment to customer satisfaction.
Education
High School Diploma -
Tustin High School
Tustin06-2016
Skills
- Customer relationship management
- Team leadership
- Operations management
- Inventory management
- Sales forecasting
- Social media management
- Clienteling strategies
Awards
- Employee of the Month, 03/01/15
- Customer Service Allstar, 06/01/18
- Customer Service Allstar, 09/01/20
- Employee of the Month, 12/01/22
Timeline
Sales Floor Lead
BYLT Basics
01.2026 - Current
Operations Lead
Vuori Inc
01.2025 - 01.2026
Personal Jeweler
Blue Nile
01.2024 - 01.2025
Client Advisor
Roger Vivier
01.2023 - 01.2024
Merchandise Specialist/ Keyholder
Old Navy
01.2022 - 01.2023
Men's/Women's Shoe Sales
Nordstrom
01.2017 - 01.2022
Sales Associate
Old Navy
01.2014 - 01.2017
High School Diploma -
Tustin High School