Austin Smith
Fort Worth
Summary
Dedicated professional with strong customer service skills, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Floor Lead
The Container Store
Southlake
03.2026 - Current
- Greeted customers, clarifying needs and providing tailored solutions to facilitate sales.
- Engaged with customers to understand needs and provide tailored solutions.
- Coordinated merchandise displays to enhance customer engagement and increase sales.
- Monitored team performance, providing feedback and resolving issues to maintain operational efficiency.
- Assisted in inventory management and restocked products.
Motorcycle Technician
Rad Moto
Fort Worth
11.2022 - 02.2026
- Inspecting and testing equipment, diagnosing faults and malfunctions, repairing and replacing mechanical units, testing and adjusting units to specifications.
- Maintain records of repair and maintenance work. Performed general repairs and engine tuneups.
- Schedule appointments, build and maintain customer relationships, keep customer informed throughout process.
Freight Handler
Sam's Club
Fort Worth
07.2022 - 04.2023
- Handled and processed freight safely and accurately by unloading, order filling, packing, and loading to meet delivery timelines.
- Handled freight using power equipment safely and correctly in warehouse operations.
- Notified management of safety opportunities and issues regarding damaged products or improper procedures to improve operational standards.
- Maintains a clean work environment to ensure safety and compliance.
- Complies with company policies, procedures, and standards of ethics and integrity.
- Completed supplementary tasks to streamline workflow and support overall efficiency.
Sales Consultant
Hint Water
San Jose
01.2019 - 05.2022
- Discover customers' needs and offer solutions to them through the companies' services or products.
- Utilized phone calls and emails to engage potential clients and establish lasting business relationships.
- Met with clients in assigned territory (East Bay, Bay Area, California) to ensure satisfaction and address needs.
- Designed and organized product displays in retail locations to enhance customer engagement.
Administrative Assistant
WebTPA Employer Services
Irving
10.2015 - 11.2018
- Performed clerical duties including managing multi-line phone system, typing, operating copier and fax, filing, and scheduling; utilized Windows and Microsoft Office/Outlook proficiently.
- Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
- Greeted clients upon entry, assessed their needs, and directed or escorted them to appropriate destinations, ensuring positive first impressions.
- Managed incoming calls by answering inquiries and directing callers to appropriate departments.
- Trained new employees by interpreting and communicating work procedures and policies, enhancing their onboarding experience.
- Screen resumes and conduct initial phone interviews to assess candidate qualifications.
- Conducted client tours of the facility, providing detailed information about company operations and services.
Supervisor/Foreman
Valle Verde Systems
Fort Worth
02.2015 - 09.2015
- Directed and supervised construction workers on site to ensure efficient execution of project tasks.
- Conferred with supervisory personnel, owners, contractors, and design professionals to resolve work procedures and construction issues.
- Interpreted and explained plans and contract terms to administrative staff, workers, and clients, representing the owner or developer.
- Scheduled project in logical steps, budgeting time to consistently meet deadlines.
Cook
Live Oak Music Hall & Lounge
Fort Worth
12.2013 - 10.2014
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
- Portioned and wrapped food, or plated items for prompt service to patrons.
- Measured and weighed ingredients for accurate recipe preparation.
- Washed, peeled, and cut fruits and vegetables for cooking and serving.
- Monitored and recorded food and storage area temperatures to ensure safety and quality standards.
- Store food in designated containers and storage areas to prevent spoilage.
- Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
- Assisted cooks and kitchen staff with various tasks, providing necessary items for food preparation.
Sales Clerk
7-Eleven
Southlake
07.2012 - 09.2013
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Greeted customers and identified their needs to enhance shopping experience.
- Answered customer inquiries about store offerings and merchandise to facilitate informed purchasing decisions.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintained up-to-date knowledge of sales, promotions, and policies to provide accurate information and improve customer satisfaction.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Inventory stock and requisition new stock.
- Cleaned shelves, counters, and tables to maintain store cleanliness and organization.
- Open and close cash registers, and perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
High School Diploma -
Keller High School
Keller, TX08-2008
Skills
- Customer engagement
- Team performance monitoring
- Effective communication
- Problem solving
- Time management
- Customer relationship management
Certification
Emergency Medical Technician
Timeline
Sales Floor Lead
The Container Store
03.2026 - Current
Motorcycle Technician
Rad Moto
11.2022 - 02.2026
Freight Handler
Sam's Club
07.2022 - 04.2023
Sales Consultant
Hint Water
01.2019 - 05.2022
Administrative Assistant
WebTPA Employer Services
10.2015 - 11.2018
Supervisor/Foreman
Valle Verde Systems
02.2015 - 09.2015
Cook
Live Oak Music Hall & Lounge
12.2013 - 10.2014
Sales Clerk
7-Eleven
07.2012 - 09.2013
High School Diploma -
Keller High School