Diana Molina
Fullerton,CA
Summary
Dynamic and results-driven professional with a proven track record at Battaglia Ranch Tree Farm, excelling in customer engagement and relationship building. Demonstrated exceptional cash handling skills while consistently achieving sales targets. Known for thriving under pressure and fostering teamwork, ensuring a positive experience for customers and colleagues alike.
Professional food service worker with experience in delivering exceptional customer satisfaction and maintaining high standards. Skilled in multitasking, handling customer requests efficiently, and ensuring clean, welcoming environment. Strong focus on teamwork and adapting to changing needs, consistently achieving results. Reliable and enthusiastic, capable of creating positive experience for all patrons.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
Icicles
04.2025 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Collaborated with team members to maintain smooth operations during high-volume periods.
Sales Associate
Battaglia Ranch Tree Farm
11.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Ice Cream Server
Ice Factory
06.2023 - 10.2023
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Managed inventory, ordering supplies before running low and avoiding service interruptions.
- Handled cash transactions with accuracy, building trust with management and customers.
- Improved team morale with positive attitude and support during peak hours.
Sales Apprentice
QCA Workplace
06.2021 - 06.2023
- Drove team revenue totals by bringing in top sales numbers.
- Boosted sales by effectively identifying customer needs and offering tailored solutions.
- Conducted product demonstrations for prospective clients, showcasing features and benefits leading to increased interest and conversions.
- Enhanced client retention through diligent follow-ups and maintaining open lines of communication.
- Assisted senior sales staff in closing high-ticket deals, contributing to revenue growth.
- Contributed to the development of new sales strategies and initiatives, helping the company stay competitive in a constantly evolving market.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in positive word-of-mouth referrals.
Education
High School Diploma -
Christopher Highschool
Gilroy, CA06.2025
Skills
- Customer engagement
- Teamwork
- Patience and empathy
- Customer service
- Relationship building
- Excellent communication
- Working under pressure
- Cash handling
- Flexible schedule
- Salesmanship
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Ice Cream Server
Icicles
04.2025 - Current
Sales Associate
Battaglia Ranch Tree Farm
11.2024 - 12.2024
Ice Cream Server
Ice Factory
06.2023 - 10.2023
Sales Apprentice
QCA Workplace
06.2021 - 06.2023
High School Diploma -
Christopher Highschool
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