Diana Monoy
Lyman ,SC
Summary
Dynamic professional with a proven track record in hospitality and customer service, notably at Rick Erwin's Dining Group. Excelled in guest relations management and safe food handling, enhancing customer satisfaction and operational efficiency. Skilled in cash handling and fostering positive customer experiences, demonstrating a strong work ethic and exceptional customer service skills.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Rick Erwin's Dining Group
Greer
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Customer Service Representative
PNC Bank
Remote
10.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Prep Cook
Burntshirt Vineyards
Table Rock
07.2020 - 01.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
Server/Bartender/Shift Manager
El Mariachi Mexican Restaurant
Greer, SC
12.2018 - 03.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Shop Owner/Operator
Karma Farms
Wheat Ridge, CO
04.2016 - 09.2018
- Managed day-to-day business operations.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Education
High School Diploma -
Boiling Springs High School
Boiling Springs, SCAssociate of Science - Nursing
Spartanburg Technical College
Spartanburg, SC12.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
- Food Running
- Sales Techniques
- Guest Relations Management
Languages
Spanish
Full Professional
Timeline
Server/Bartender
Rick Erwin's Dining Group
05.2023 - Current
Customer Service Representative
PNC Bank
10.2021 - 04.2022
Prep Cook
Burntshirt Vineyards
07.2020 - 01.2021
Server/Bartender/Shift Manager
El Mariachi Mexican Restaurant
12.2018 - 03.2020
Shop Owner/Operator
Karma Farms
04.2016 - 09.2018
High School Diploma -
Boiling Springs High School
Associate of Science - Nursing
Spartanburg Technical College