Diana Moreno
Boca Raton,FL
Summary
National Accounts Manager with a strong track record in developing strategic relationships and driving revenue growth for multi-location commercial accounts. Expertise in identifying expansion opportunities and enhancing client value through seamless communication and collaboration across departments.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
NATIONAL ACCOUNTS MANAGER
COVERALL
Deerfield Beach, USA
01.2019 - 07.2026
- Cultivated and sustained long-term relationships with key national clients, ensuring alignment of their business needs with strategic company goals.
- Managed performance and growth of assigned accounts by identifying opportunities for expansion and enhancing client value.
- Acted as primary liaison between clients and internal departments, ensuring effective communication and prompt resolution of concerns.
- Prepared and analyzed financial statements and reports related to account performance and reconciled accounts.
STRATEGIC CUSTOMER COMMUNICATION SPECIALIST
HAIR CLUB
Boca Raton, USA
01.2017 - 01.2019
- Designed and implemented communication strategies that enhanced client relationships.
- Created and delivered targeted messages aligned with company objectives and brand identity, ensuring clear, consistent communication across multiple channels.
- Developed internal communication strategies to enhance employee engagement and collaboration.
- Coordinated media relations to promote brand awareness and community involvement initiatives.
- Crafted clear messaging for marketing campaigns across various digital platforms.
NATIONAL ACCOUNTS SALES SPECIALIST
E&T PLASTICS
Fort Lauderdale, USA
01.2015 - 01.2017
- Identified new business opportunities and executed strategic sales plans while understanding client needs to deliver customized solutions.
- Managed client relationships and oversaw end-to-end sales process from prospecting to closing, contributing to revenue growth.
- Collaborated with internal teams to enhance client satisfaction, consistently met and exceeded sales targets, and monitored market trends for competitive advantage.
Education
Bachelor’s - business administration
Pontificia Bolivariana University (U.P.B.)
Medellin, Colombia01-2006
Skills
- Client management
- Account strategy
- Business growth
- Account development
- Key account growth
- Retention strategies
- Sales negotiation
- Cross-selling strategies
- Interpersonal communication
- Decision-making
- Cross-functional teams
- CRM
- ERP
- Microsoft Dynamics
- Service Channel
- Corrigo
- Coupa
- Ariba
- Relationship building
- Client retention
Professional Overview
National Accounts Manager with over 10 years of experience developing strategic client relationships, growing revenue, and managing multi-location commercial accounts. Proven success in account expansion, customer retention, cross-functional collaboration, and consultative selling. Bilingual in English and Spanish, with experience using Microsoft Office Suite and Dynamics, CRM, ERP, Service Channel, Corrigo, Coupa, and Ariba to support national clients and drive operational excellence.
Professional Development
Human Talent Management, 01/07
Languages
Spanish
Full Professional
English
Professional
Certification
- Florida Notary Public
Timeline
NATIONAL ACCOUNTS MANAGER
COVERALL
01.2019 - 07.2026
STRATEGIC CUSTOMER COMMUNICATION SPECIALIST
HAIR CLUB
01.2017 - 01.2019
NATIONAL ACCOUNTS SALES SPECIALIST
E&T PLASTICS
01.2015 - 01.2017
Bachelor’s - business administration
Pontificia Bolivariana University (U.P.B.)