Katherine Stone
Lewisville
Summary
Client-focused Account Manager with 8+ years of experience in account coordination, billing, and client relations. Skilled in managing high-volume client accounts, renewals, and reporting with accuracy. Experienced in QuickBooks, AR/AP, and issue resolution, with a proven record of strengthening client relationships and streamlining processes to improve satisfaction and efficiency.
Knowledgeable Account Coordinator with proven background in managing national accounts and fostering strong client relationships. Successfully negotiated and executed high-value contracts, ensuring client satisfaction and retention. Demonstrated effective sales strategies and market analysis skills.
Overview
15
15
years of professional experience
Work History
National Accounts Manager
Consolidated Fire Protection
05.2024 - Current
- Coordinate 20+ client accounts, managing billing, renewals, and monthly performance reviews.
- Improved billing efficiency by 15% and client satisfaction by 20% through accurate reporting and issue resolution.
- Oversaw 15+ large project work orders and reviewed 150+ client quotes monthly for clarity and compliance.
Customer Support Specialist
Conduent
05.2022 - 05.2024
- Supported 50+ client accounts, processing renewals and coordinating product orders.
- Resolved 85% of inquiries on first contact, boosting satisfaction scores by 30%.
- Delivered personalized client training and facilitated weekly account support meetings.
Site Management Assistant
ARC, LLC
05.2010 - 01.2015
- Oversaw all billing and travel reimbursements for site visits, using QuickBooks for accuracy and timely processing.
- Streamlined expense reporting and managed 200+ regulatory documents with 100% compliance.
- Coordinated site communications and stakeholder visits, ensuring smooth account operations.
- Additional Roles: Omni Interactive – Contractor (2020–2022); Omni Logistics – Order Processor (2020); The Verity Group – Account Executive (2019).
Education
Mortuary Science & Funeral Direction (Business Major)
Dallas Institute of Funeral Service
Digital Media Design, Sociology
Brookhaven College
Skills
- Client Account Coordination & Fleet Management Support
- Billing, AR/AP, Reimbursements, & QuickBooks
- Client Renewals, Reporting Accuracy, & Issue Resolution
- Microsoft Office Suite, CRMs, & SaaS Platforms
- Team Leadership, Training, & Cross-Functional Collaboration
Timeline
National Accounts Manager
Consolidated Fire Protection
05.2024 - Current
Customer Support Specialist
Conduent
05.2022 - 05.2024
Site Management Assistant
ARC, LLC
05.2010 - 01.2015
Digital Media Design, Sociology
Brookhaven College
Mortuary Science & Funeral Direction (Business Major)
Dallas Institute of Funeral Service
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