Diana Murphy
Sales Representative
El Paso,TX
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Verizon
03.2017 - 08.2025
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Customer Service Sales Representative
Liberty Mutual
Plano, TX
08.2015 - 08.2016
- Counseled prospects and policyholders on coverage, limits, and regulations
- Closed inbound sales for leads for auto and homeowner insurance policies
- Analyzed customer insurance needs to recommend proper or additional coverage and policies
- Demonstrated persuasion and negotiation skills
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Claims Service Specialist
Allstate Insurance
Irving, TX
09.2014 - 07.2015
- Checked documentation for accuracy and validity on updated systems.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Education
Bachelor of Arts (BA) - Business
University of Phoenix
Texas, United States08.2010
Jobtitle
Rep-Telesales
Timeline
Inside Sales Representative
Verizon
03.2017 - 08.2025
Customer Service Sales Representative
Liberty Mutual
08.2015 - 08.2016
Claims Service Specialist
Allstate Insurance
09.2014 - 07.2015
Bachelor of Arts (BA) - Business
University of Phoenix