Overview
Work History
Education
Jobtitle
Timeline
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Diana Murphy

El Paso,TX

Overview

10
10
years of professional experience

Work History

Sales Coordinator

Verizon Wireless
03.2017 - Current
  • Answer inbound calls from previous/new customers for devices or upgrades
  • Set up new accounts, assist with phone activations, plan change
  • Resolve customer product and service concerns
  • Educate customer with new products and services to best fit their account
  • 5G and Connect Car installation for consumer and business account holders
  • Advise customers of weekly promotions
  • Meet and exceed sales performance and performance goals

Customer Service Sales Representative

Liberty Mutual
08.2015 - 08.2016
  • Counseled prospects and policyholders on coverage, limits, and regulations
  • Developed quotes based upon risk factors
  • Closed inbound sales for leads for auto and homeowner insurance policies
  • Evaluated risks utilizing underwriting rules and guidelines in order to find coverage
  • Analyzed customer insurance needs to recommend proper or additional coverage and policies
  • Demonstrated persuasion and negotiation skills

Claims Service Specialist

Allstate Insurance
09.2015 - 07.2016
  • Responsible in routing more than 50 to 100 queue calls daily for processors to place outbound calls to insured
  • Ran daily reports, filed and sent to department managers
  • Processed 20 to 30 claim payments, sent claim information to insured
  • Contact policyholders and successfully scheduled 80 to 90 percent of Re-Inspection for Quality Evaluators as a courtesy for customer satisfaction
  • Received inbound calls, answered questions, or direct to Adjuster for policy explanation

Education

Bachelor of Arts (BA) - Business

University of Phoenix
Texas, United States
08.2010

Jobtitle

Rep-Telesales

Timeline

Sales Coordinator

Verizon Wireless
03.2017 - Current

Claims Service Specialist

Allstate Insurance
09.2015 - 07.2016

Customer Service Sales Representative

Liberty Mutual
08.2015 - 08.2016

Bachelor of Arts (BA) - Business

University of Phoenix

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Diana Murphy