Summary
Overview
Work History
Skills
Technicalexperience
Timeline
CustomerServiceRepresentative

DIANA RAE MYERS

Hagerstown,IN

Summary

Highly analytical professional with 21years of proven experience. As an experienced team leader, achieved operational and regulatory objectives through exemplary customer service, industry knowledge/experience, organization, and multi-tasking skills. An avid Collaborator that effectively coordinates across organizational functions allowing for increased achievements and productivity.

Overview

22
22
years of professional experience

Work History

Chief Compliance Officer

GOLDWATER BANK, N.A
01.2015 - Current
  • Developed and implemented comprehensive compliance programs to ensure adherence to regulatory requirements and company policies
  • Led a team of compliance professionals in conducting regular audits and assessments to identify potential risks and areas for improvement
  • Collaborated with cross-functional teams, including legal, finance, and operations, to develop strategies for mitigating compliance risks
  • Created training programs and conducted workshops to educate employees on compliance policies, procedures, and best practices
  • Developed effective monitoring systems to track compliance metrics, identify trends, and implement corrective actions as necessary
  • Ensured timely submission of required reports to regulatory authorities while maintaining accuracy and completeness of data
  • Performed risk assessments across various business functions to identify gaps in compliance controls and develop remediation plans
  • Managed the implementation of new software tools or systems that enhanced efficiency in managing compliance processes
  • Stayed abreast of industry best practices by attending conferences, seminars, webinars, etc., sharing knowledge with the team for continuous improvement efforts
  • Prepared reports summarizing key findings from compliance audits and presented them to the Board of Directors
  • Developed and implemented Quality Control procedures and protocols to improve efficiency and accuracy of testing processes
  • Led collaboration with cross-functional teams including production, risk and development, and regulatory affairs to address quality issues and implement corrective actions
  • Identified opportunities for process improvement within the qc department by analyzing workflow inefficiencies or bottlenecks
  • Developed and maintained quality metrics dashboard for management review, highlighting key performance indicators and trends
  • Performed trend analysis on quality control data to identify recurring issues or areas requiring process improvement
  • Maintained knowledge of current industry regulations and standards related to quality control testing methods and documentation requirements
  • Oversees timely delivery of final documents and reporting
  • Management and implementation of down payment assistance programs nationwide
  • Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
  • Leveraged data analytics tools for improved trend identification and risk assessment capabilities within the compliance program.
  • Mentored junior staff members by offering insights into complex compliance-related problems while promoting professional development opportunities.
  • Reduced potential legal exposure by conducting thorough investigations into alleged misconduct and recommending appropriate corrective actions.
  • Streamlined internal processes for increased efficiency in compliance/risk management and regulatory reporting.
  • Collaborated with legal counsel on matters related to enforcement actions, litigation, or settlement negotiations, protecting company interests.
  • Provided expert guidance on complex compliance issues, enabling informed decision-making at the executive level.
  • Led successful audits and examinations, demonstrating the company''s commitment to transparency and accountability.
  • Consistently updated knowledge of relevant laws, regulations, standards to ensure continuous alignment with current guidelines.

Vice President Secondary Marketing

GOLDWATER BANK, N.A
01.2013 - 01.2015
  • Managed interest rate risk for mortgage loans and maintained locked pipeline
  • Successfully and accurately deliver loans into the secondary market
  • Maintained reporting database and other secondary market, pricing and investor related systems and websites
  • Managed profitability on locked loans
  • Researched and developed new investor relationships, programs, and tools
  • Effectively monitored compliance with each secondary agency’s policies, guidelines, and procedures
  • Interpreted investor guidelines and applies them to the development of products, underwriting and loan policies to ensure the salability of loans
  • Helped to manage correct input of product and pricing overlays and loan officer compensation plans in pricing/eligibility engine
  • Completed correspondent/vendor applications and supporting documentation and annual renewals

Vice President Shipping/Post Closing

GOLDWATER BANK, N.A
01.2011 - 01.2013
  • Productively managed shipping/post-closing with warehouse line management by proactively improving daily reporting to senior management, providing management level support with purchase audits, shipping exceptions, maintaining post-closing investor relationships and reconciling purchase advices
  • Effectively created efficient processes/procedures to insure timely loan sales
  • Researched and coordinated resolutions for seasoned/problem loans on warehouse line
  • Originated and processed all Employee loans/problem loans when applicable

Processing Assistant

GOLDWATER BANK, N.A
01.2010 - 01.2011
  • Effectively assists processing by obtaining title reports, appraisals, flood certifications, tax transcripts and initial verifications of employment in a timely manner
  • Efficiently puts file in investor stacking order to prepare for underwriting submission
  • Orders additional government forms such as Case Number Assignments and Appraisal Loggings
  • Also supports processing by requesting closing and prepares the file for closing by ordering evidence of hazard insurance with acceptable coverage amounts and completes final verbal verifications of employment
  • Ensures accuracy on title report and requests tax certifications, closing protection letters, payoffs and quitclaim deeds
  • Confirm file is scanned and uploaded correctly into system

LOCK DESK SUPERVISOR/JUNIOR TRADER

ASSURITY FINANCIAL SERVICES, LLC
10.2006 - 02.2010
  • Additional information available upon request.

MORTGAGE CONSULTANT/ADMINISTRATIVE SUPPORT

HOMEAMERICAN MORTGAGE
05.2003 - 09.2006
  • Additional information available upon request.

Skills

    Ethical leadership

    Project Management

    Internal/External Audit Management

    Regulatory expertise

    Team management

    Policy and procedure analysis and management

    Risk management

    Federal and state regulations

    Regulations enforcement

    Reporting requirements

    Controls evaluations

    Effective communication

    Decision-making

    Planning/Development and Training coordination

Technicalexperience

  • Comprehensive knowledge of major network processing, database and desktop publishing programs (Word, Excel, Adobe, Microsoft Office/SharePoint/Teams, Power Point and iConnect).
  • Specialized programs such as Ice Technology/Encompass (administrator), FHA Connection, Data Trac, QRM, Bloomberg, Optimal Blue, Enewsletter Pro, Goldmine, AS400, N Vision, and Total Systems.

Timeline

Chief Compliance Officer

GOLDWATER BANK, N.A
01.2015 - Current

Vice President Secondary Marketing

GOLDWATER BANK, N.A
01.2013 - 01.2015

Vice President Shipping/Post Closing

GOLDWATER BANK, N.A
01.2011 - 01.2013

Processing Assistant

GOLDWATER BANK, N.A
01.2010 - 01.2011

LOCK DESK SUPERVISOR/JUNIOR TRADER

ASSURITY FINANCIAL SERVICES, LLC
10.2006 - 02.2010

MORTGAGE CONSULTANT/ADMINISTRATIVE SUPPORT

HOMEAMERICAN MORTGAGE
05.2003 - 09.2006

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DIANA RAE MYERS