Diana Navarrete
Chula Vista,CA
Summary
Dedicated employee pursuing employment options where good customer service and positive attitude will make a difference. Excelled in multitasking across diverse roles, demonstrating exceptional problem-solving abilities and a collaborative team spirit. Skilled in customer service and proficient in English and Spanish, effectively managed priorities under pressure, achieving significant improvements in patient satisfaction and operational efficiency. Flexible hard worker ready to learn and contribute to team success.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Family Health Centers of San Diego
03.2020 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
Eligibility Specialist
Family Health Centers of San Diego
12.2019 - 03.2020
- My job as an eligibility specialist was to help and inform families about Medi-Cal services for children.
- Conducted research and identified new opportunities for outreach initiatives.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Planned and coordinated special events related to public education campaigns.
- Managed PowerPoint presentations in schools around the community.
Cashier
Coty's Deli
06.2008 - 11.2019
- A family-owned business where I manage both opening and closing times.
- Routinely cleaned and maintained kitchen equipment and appliances.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, or automatic debit.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Ambassador
North Island Credit Union Amphitheater
04.2015 - 10.2019
- From usher to ticket scanner to ambassador, essentially, I've done a little bit of everything.
- To get guests inside the venue as quickly and diligently as possible.
- Greeted and directed patrons to their seats at events.
- Monitored crowd safety throughout performances.
- Enforced rules of conduct within the audience area during performances.
- Resolved conflicts between attendees when necessary.
- Maintained a clean work environment both inside and outside of the venue.
- Assisted in post-show breakdowns of equipment or decorations used for the performance.
- Assisted guests with determining seat location, escorting guests to assigned seating.
Education
Southwestern College
12.2013
Skills
- Energetic work attitude
- Flexible Team Collaborator
- Excellent problem solver
- Effective Under Pressure
- Proficient in Managing Multiple Priorities
- Patient Interaction
- Proficient in English and Spanish
References
- Cecilia Moe Bouali, Supervisor at NICU amphitheater, (619) 646-5832
- Eliel Perez, Store Manager at Check Center, (619) 942-3032
- Angel Zamora, Coworker at SBCS, (619) 862-1414
Volunteer Experience
- Mama's Kitchen
- Alma Mater
- Bamboo Tours
Awards
Employee of the Month, 10/18, NICUA
Languages
Proficient in both English and Spanish
References
References available upon request.
Timeline
Patient Service Representative
Family Health Centers of San Diego
03.2020 - Current
Eligibility Specialist
Family Health Centers of San Diego
12.2019 - 03.2020
Ambassador
North Island Credit Union Amphitheater
04.2015 - 10.2019
Cashier
Coty's Deli
06.2008 - 11.2019
Southwestern College
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