Tyler Martin
Columbia ,MO
Summary
Talented worker with excellent communication skills and experience meeting goals and exceeding expectations. Versatile employee committed to customer satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Account Representative
MU Student Health Center
09.2024 - Current
- Facilitate smooth communications between patients, parents, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Helped students transition from using Anthem school insurance to United HealthCare.
Patient Service Representative
MU Student Health Center
06.2022 - 09.2024
- Assist with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Provide excellent customer service to patients and medical staff. Greet and assist patients with check-in procedures.
- Compile and maintain patient immunization records to keep information complete and up-to-date.
- Answer incoming calls and schedule appointments.
- Facilitate communication between patients and various departments and staff.
- Resolve billing inquiries and disputes in timely fashion.
Administrative Assistant
Watkins Memorial Health Center
07.2019 - 05.2022
- Entered and updated patients insurance information.
- Applied patient payments made over the phone, in person, online, and by mail to their account.
- Checked patient benefits and answered patients questions in person and over the phone.
- Explained to patients the health insurance offered through the University.
Customer Service Representative
MAXIMUS
10.2017 - 07.2019
- Assisted Medicare beneficiaries with their questions including doctor and hospital coverage, premium billing, prescription drug plan enrollments, insurance coordination, and medical claims.
- Trained in medical claims for both Medicare Part A and B (hospital and doctor).
Education
Associate of Arts - English
University Of Kansas
Lawrence, KS2009
Skills
- Courteous Demeanor
- Highly-Motivated
- Energetic work attitude
- Insurance Billing
- Dependable/Honest
- Strong empathy
Timeline
Patient Account Representative
MU Student Health Center
09.2024 - Current
Patient Service Representative
MU Student Health Center
06.2022 - 09.2024
Administrative Assistant
Watkins Memorial Health Center
07.2019 - 05.2022
Customer Service Representative
MAXIMUS
10.2017 - 07.2019
Associate of Arts - English
University Of Kansas