Elizabeth Lizarraga
Irving,TX
Summary
Positive, upbeat Customer Service Representative brings more than 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Wellmed Medical Group
Irving, TX
10.2021 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Verified demographics and insurance information to register patients in computer system.
Call Center Representative
Honda Financial Services
Irving, TX
05.2021 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained strong call control and quickly worked through scripts to address problems.
Assistant Manager
Dollar General Store
Irving, Texas
08.2018 - 04.2021
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Sales Associate Team Leader
Sodexo Magic
Irving, Texas
08.2016 - 05.2018
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed orders through company system and coordinated product deliveries.
- Prepared cash deposits up to $5,000 with zero discrepancies.
Education
High School Diploma -
Nimitz High School
Irving, TX06.2016
Associate of Science - Business Administration
North Lake College
Irving, TXSkills
- Courteous Demeanor
- Attention to Detail
- Excellent Customer Service Skills
- Ability to Multi-Task
- Excellent Communication Skills
- Bilingual Customer Support
- Time Management
- Organizational Skills
- Microsoft Office Skills
References
Natasha Harris
(469) 732-7431
Sarah Benitez
SodexoMagic Supervisor
(214) 280-5369
Hobbies
- I really enjoy watching sports games including soccer, basketball, and baseball.
- On my free time, I love watching some of my favorite sitcoms such as The Office, Brooklyn Nine Nine, and Parks and Rec.
Timeline
Patient Access Representative
Wellmed Medical Group
10.2021 - Current
Call Center Representative
Honda Financial Services
05.2021 - 09.2021
Assistant Manager
Dollar General Store
08.2018 - 04.2021
Sales Associate Team Leader
Sodexo Magic
08.2016 - 05.2018
High School Diploma -
Nimitz High School
Associate of Science - Business Administration
North Lake College
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