Diana Nicolas
Lake Wales,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Lead After-School Teacher
South Pointe Elementary School
08.2023 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Provided individual and group teaching to 30 students to motivate and instill enthusiasm for learning
Guest Service Specialist
Mister Car Wash
01.2021 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Followed safety guidelines for cleaning vehicles and equipment.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Utilized high-pressure washers to clean vehicles and equipment.
Server
Beef 'O' Brady's
01.2019 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Associate of Arts -
Polk State College
Winter Haven, FL05.2024
High School Diploma -
Lake Wales Senior High School
Lake Wales, FL05.2021
Skills
- Classroom Management
- Activity Planning
- Skills Development
- Emergency Response
- Student Tutoring
- Classroom Organization
- Parent and Guardian Relations
- Student Records Management
- Customer Service
- Verbal and Written Communication
Timeline
Lead After-School Teacher
South Pointe Elementary School
08.2023 - Current
Guest Service Specialist
Mister Car Wash
01.2021 - 08.2023
Server
Beef 'O' Brady's
01.2019 - 12.2020
Associate of Arts -
Polk State College
High School Diploma -
Lake Wales Senior High School
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