Diana Nieves

Front Desk Receptionist

CamCare Health Corp

Camden

07.1996 - 07.2019

Greeted patients and visitors with professionalism and warmth.
Managed incoming calls, directing inquiries to appropriate departments.
Scheduled appointments using electronic health record systems efficiently.
Maintained patient confidentiality while processing sensitive information.
Coordinated communication between medical staff and patients effectively.
Ensured front desk area remained organized and welcoming at all times.
Assisted patients with completing forms and understanding procedures clearly.
Handled billing inquiries and processed payments accurately.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Greeted customers warmly and made them feel welcome.
Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Maintained an organized reception area and ensured that all guests were attended to promptly.
Performed data entry into computer systems to maintain accurate records of customer information.
Handled payment processing and provided customers with receipts and proper bills and change.
Assisted with scheduling appointments for clients and visitors.
Resolved any customer complaints or issues in a timely fashion following established protocols.
Provided administrative support such as filing documents, photocopying and scanning materials.
Handled cash transactions accurately, balancing the register at the end of each shift.
Explained policies and procedures to visitors.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Answered incoming calls, directed them to appropriate personnel and took messages.