Summary
Overview
Work History
Education
Skills
Timeline
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DiAna Nolen

Kennett,MO

Summary

Dynamic and customer-focused professional with extensive experience as a Drive-Thru Cashier at Taco Bell. Proven ability in payment processing and stress tolerance, consistently enhancing customer satisfaction through effective problem resolution and upselling. Skilled in POS system operation, ensuring accurate transactions and fostering repeat business through strong relationship-building.

Overview

3
3
years of professional experience

Work History

Drive-Thru Cashier

Taco Bell
05.2023 - 11.2024
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Balanced cash drawer at beginning and close of shift.
  • Upsold additional products and services to customers to boost sales.

Cashier

Arby's
02.2022 - 09.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.

Cashier

Break Time Gas Station
07.2021 - 01.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Poplar Bluff Senior High
Poplar Bluff, MO
05.2018

Skills

  • Order bagging
  • Payment handling
  • Stress tolerance
  • POS system operation
  • Supply restocking
  • Safe food handling
  • Order verification
  • Payment processing
  • Opening and closing procedures

Timeline

Drive-Thru Cashier

Taco Bell
05.2023 - 11.2024

Cashier

Arby's
02.2022 - 09.2022

Cashier

Break Time Gas Station
07.2021 - 01.2022

Poplar Bluff Senior High

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DiAna Nolen