Diana Ochoa
Smithfield,NC
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
20
20
years of professional experience
Work History
Assistant Manager
BP Gas Station Service
Rockford, IL
11.2008 - 06.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
Quality Control Inspector
Taurus diecast
Rockford, IL
05.2004 - 07.2008
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Performed first article inspection on incoming raw materials.
- Analyzed data from process control systems to identify trends in product quality.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Developed corrective action plans based on findings from investigations and audits.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Evaluated suppliers' performance against established criteria for quality assurance purposes.
- Provided technical support to other departments regarding quality related topics and initiatives.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
Facility Maintenance Worker
Testers And Tools
Rockford, IL
11.2001 - 05.2004
- Checked and adjusted thermostats, humidistats, and pressure switches to ensure proper functioning of HVAC systems.
- Inspected buildings' structures to determine the need for repairs or renovations.
- Cleaned and maintained all equipment used in facility maintenance operations.
- Performed minor electrical repairs such as replacing fuses, light bulbs, and outlets.
- Repaired broken windows, doors, walls, roofs, and other building components.
- Maintained records of preventive maintenance procedures performed on machines and equipment.
- Operated power tools such as drills and saws to perform necessary repairs.
- Replaced air filters for air conditioning units regularly according to schedule.
- Conducted routine checks of fire alarm system components to ensure they are working properly.
- Responded quickly to emergency repair requests from tenants or visitors at the facility.
- Ensured that all safety protocols were followed when performing maintenance tasks.
- Painted interior and exterior surfaces of buildings using brushes or sprayers.
- Fixed structural defects such as cracks in walls or ceilings using plaster or cement mix.
Lead Assistant
Pierce Distribution Services Company
Rockford, IL
11.1999 - 11.2003
- Processed and refurbished parts, ensuring readiness for shipment.
Education
GED -
Regional Learning Academy
Rockford, IL06-1999
Skills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Reporting and documenting
- Marketing tactics
- Customer service and satisfaction
- Project management abilities
- Performance reviewing
- Schedule oversight
- Promotional planning
- Team motivation
- Consulting
- Policy administration
- Negotiation
- Employee performance evaluation
- Budgeting and finance
- Business development understanding
- Meeting facilitation
- Employee engagement
Timeline
Assistant Manager
BP Gas Station Service
11.2008 - 06.2019
Quality Control Inspector
Taurus diecast
05.2004 - 07.2008
Facility Maintenance Worker
Testers And Tools
11.2001 - 05.2004
Lead Assistant
Pierce Distribution Services Company
11.1999 - 11.2003
GED -
Regional Learning Academy