Diana Oganessian
Northridge,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Office Manager
Dina Sova Home Health Care Inc.
09.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Ensure that the organization complies with all federal, state, and local healthcare regulations (e.g., Medicare, Medicaid, and other accreditation standards).
- Oversee billing and reimbursement processes, particularly for Medicare, Medicaid, and private insurance.
- Manage and assign workloads to healthcare staff, including nurses, therapists, and home health aides.
- Respond to and resolve incidents, accidents, or complaints related to the home health care services provided.
Homecare Worker
IHSS
07.2018 - Current
- Improved patient outlook and daily living through compassionate care
- Followed care plan and directions to administer medications
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Tracked and reported clients' progress based on observations and conversations
Client Associate
City National Bank
10.2018 - 02.2021
- Distributed information on accounts, insurance plans and diverse funds
- Greeted customers, answered account questions and resolved complaints
- Wrote accurate orders to manage transfers, verified transactions and maintained thorough records
- Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations
Volunteer
UCLA Care Extender
04.2018 - 01.2019
- Completed assigned duties and consistently produced high volume of work to support daily business needs
- Welcomed customers and answered questions
- Communicated needs and issues to appropriate supervisors for administrative action
Sales Associate
Bloomingdale's
05.2018 - 11.2018
- Sold various products by explaining unique features and educating customers on proper application
- Answered incoming telephone calls to provide store, products and services information
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Education
Master of Health Administrstion -
West Coast University
Los Angeles, CA07.2023
Bachelor of Science - Public Health
California State University, Northridge
Northridge, CA05.2022
High School Diploma -
Rose And Alex Pilibos Armenian School
Los Angeles, CA06.2017
Skills
- People skills
- Organizational Skills
- Decision-making
- Multitasking
- Working collaboratively
References
Available upon request
Languages
Armenian
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Dina Sova Home Health Care Inc.
09.2022 - Current
Client Associate
City National Bank
10.2018 - 02.2021
Homecare Worker
IHSS
07.2018 - Current
Sales Associate
Bloomingdale's
05.2018 - 11.2018
Volunteer
UCLA Care Extender
04.2018 - 01.2019
Bachelor of Science - Public Health
California State University, Northridge
High School Diploma -
Rose And Alex Pilibos Armenian School
Master of Health Administrstion -
West Coast University
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