Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Oropeza

Kansas City,KS

Summary

Dedicated and personable customer service expert with over eight years of experience providing exceptional support in high-volume environments. Skilled in managing customer inquiries, resolving issues, and delivering clear product/service information with both efficiency and empathy. Strong communicator with excellent multitasking and problem-solving abilities, focused on creating positive customer experiences, and building long-term loyalty. Proficient in Microsoft Office, and adept at managing multiple tasks simultaneously.

Overview

8
8
years of professional experience

Work History

Fulfillment Expert

Target
Kansas City, MO
03.2025 - Current
  • Pick products from designated locations using various tools and transfer them to appropriate areas for further processing.
  • Fulfill orders promptly to meet challenging daily objectives.
  • Maintain clean and organized workspaces to promote safety and efficient production.

Service and Engagement Team Leader

Target
Kansas City, KS
02.2021 - 02.2025
  • Promoted to a leadership role due to a strong work ethic, exceptional customer service, and being a dependable team player.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Responsible for counting and processing cash deposits, auditing significant cash amounts daily, and managing till money by filling or swapping as needed.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Resolved customer complaints effectively while maintaining high service standards.
  • Established clear expectations for employees, offering guidance to support development.
  • Monitored daily workflows to ensure compliance with established policies and procedures.
  • Coached employees, providing constructive feedback to foster professional growth.
  • Facilitated team meetings, discussing targets and strategies for enhanced performance.
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed the entire pickup process, from selecting items and gathering them for an order, to delivering them to the guests.

Guest Advocate

Target
Kansas City, KS
09.2017 - 02.2021
  • Operated cash register efficiently, processing payments via cash, check, credit card, gift card, or automatic debit.
  • Issued receipts, refunds, and credits while ensuring accuracy in transactions.
  • Provided exceptional customer service, promoting loyalty programs to enhance sales potential.
  • Processed returns and exchanges in compliance with store policies.
  • Trained new team members on cash register operations and customer service best practices.
  • Maintained clean and organized checkout areas to enhance the customer experience.
  • Assisted with guest pickups, both in-store and curbside, ensuring efficient service.
  • Learned the roles of other departments to ensure coverage and maintain store operations.
  • Assisted customers by answering inquiries and providing store information.
  • Performed daily recovery tasks to keep the store organized and clean, optimizing productivity.

Education

High School Diploma -

Bishop Ward High School
Kansas City, KS
05-2018

Skills

  • Bilingual communication
  • Problem solving
  • Customer service
  • Microsoft Office
  • Active listening
  • Communication
  • Team player

Languages

Spanish
Native/ Bilingual

Timeline

Fulfillment Expert

Target
03.2025 - Current

Service and Engagement Team Leader

Target
02.2021 - 02.2025

Guest Advocate

Target
09.2017 - 02.2021

High School Diploma -

Bishop Ward High School

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