Diana Ortega
Garland,TX
Summary
My Objective is to hold a position in the medical field that is challenging, and will also assist in my growth as a medical professional.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant/ NCT/Receptionist
Urgent Care For Kids
Garland, TX
04.2022 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Performed x-rays on patients and splint if needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
Medical Assistant/NCT
Valora Medical Group
Garland, TX
09.2020 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed x-rays on patients and splinted as needed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Team Leader Manager
Dollar General
Dallas, TX
03.2017 - 02.2019
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Established and maintained performance, quality and service standards for professional customer care.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Janitorial Staff Member
Select Cleaning Services
Dallas, TX
01.2016 - 10.2017
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
Medical Assistant / NCT - Medical Assisting/ Limited Xray Tech
Remington College
Garland, TX09.2020
GED -
Remington College
Garland, TX01.2020
Skills
- Bilingual
- Account Updates
- Height and Weight Measurement
- BLS Certified
- Inpatient Care
- Electronic Medical Record
- Medical Information Software
- Patient Reception Management
- Software Applications
- Insurance Verification
- Patient Callbacks
- Administering Medications
- Payment Scheduling and Collection
- HIPAA Guidelines
Certification
- NCT License - 2020- Current
- BLS
- CPR Certified
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant/ NCT/Receptionist
Urgent Care For Kids
04.2022 - 08.2023
Medical Assistant/NCT
Valora Medical Group
09.2020 - 03.2022
Team Leader Manager
Dollar General
03.2017 - 02.2019
Janitorial Staff Member
Select Cleaning Services
01.2016 - 10.2017
Medical Assistant / NCT - Medical Assisting/ Limited Xray Tech
Remington College
GED -
Remington College