Diana Ortega
Garland,TX
Summary
My Objective is to hold a position in the medical field that is challenging, and will also assist in my growth as a medical professional.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant/ NCT/Receptionist
Urgent Care For Kids
04.2022 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Performed x-rays on patients and splint if needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
Medical Assistant/NCT
Valora Medical Group
09.2020 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed x-rays on patients and splinted as needed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Team Leader Manager
Dollar General
03.2017 - 02.2019
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Established and maintained performance, quality and service standards for professional customer care.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Janitorial Staff Member
Select Cleaning Services
01.2016 - 10.2017
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
Medical Assistant / NCT - Medical Assisting/ Limited Xray Tech
Remington College
Garland, TX09.2020
GED -
Remington College
Garland, TX01.2020
Skills
- Bilingual
- Account Updates
- Height and Weight Measurement
- BLS Certified
- Inpatient Care
- Electronic Medical Record
- Medical Information Software
- Patient Reception Management
- Software Applications
- Insurance Verification
- Patient Callbacks
- Administering Medications
- Payment Scheduling and Collection
- HIPAA Guidelines
Certification
- NCT License - 2020- Current
- BLS
- CPR Certified
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant/ NCT/Receptionist
Urgent Care For Kids
04.2022 - 08.2023
Medical Assistant/NCT
Valora Medical Group
09.2020 - 03.2022
Team Leader Manager
Dollar General
03.2017 - 02.2019
Janitorial Staff Member
Select Cleaning Services
01.2016 - 10.2017
Medical Assistant / NCT - Medical Assisting/ Limited Xray Tech
Remington College
GED -
Remington College
Similar Profiles
Sabrina DeatonSabrina Deaton
National Registered Certified Medical Assistant at Urgent Care For KidsNational Registered Certified Medical Assistant at Urgent Care For Kids
Kimberly WelchKimberly Welch
Pediatric Nurse Practitioner at Just 4 Kids Urgent CarePediatric Nurse Practitioner at Just 4 Kids Urgent Care
Luna MinLuna Min
Medical Assistant at Your Kids Urgent CareMedical Assistant at Your Kids Urgent Care