Diana Ortiz
Bethlehem,PA
Summary
Dedicated CNA with experience at Gracedale Nursing Home, skilled in patient care and vital signs monitoring. Demonstrated compassion and attention to detail while enhancing patient satisfaction. Proven ability to collaborate with interdisciplinary teams, ensuring compliance with HIPAA regulations and delivering exceptional emotional support during challenging times.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNA
Gracedale Nursing Home
Nazareth, PA
04.2025 - Current
- Assisted residents with daily activities, ensuring comfort and safety.
- Monitored patient vitals and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of assigned resident areas.
- Collaborated with interdisciplinary team to develop individualized care plans.
- Documented patient progress accurately in electronic health record systems.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Med-tech
Senior LIFE Home Care
Bethlehem, PA
03.2019 - 05.2024
- Conducted routine diagnostic tests to assess patient health and monitor treatment effectiveness.
- Assisted healthcare professionals in preparing patients for examinations and procedures.
- Maintained accurate patient records and documentation to ensure compliance with healthcare regulations.
- Implemented infection control protocols to promote a safe environment for patients and staff.
- Operated and maintained medical equipment, ensuring functionality and safety standards were met.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
Training Package
Walmart
Bethlehem, PA
10.2017 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Dispatch Associate
UPS
Bethlehem, PA
01.2017 - 05.2017
- Operated hand-held scanners to track packages and ensure accurate deliveries.
- Sorted incoming and outgoing shipments to optimize delivery routes.
- Assisted team in loading and unloading freight, adhering to safety protocols.
- Maintained inventory accuracy through regular checks and reconciliations.
- Communicated with drivers and warehouse staff to coordinate timely dispatches.
- Contributed to process improvements that enhanced operational efficiency.
- Reduced response times by implementing a more efficient dispatch system, leading to higher levels of customer satisfaction.
- Served as the primary point of contact for all dispatch-related inquiries, providing prompt and accurate information to internal and external stakeholders.
- Enhanced customer satisfaction through timely communication and proactive problemsolving.
- Developed strong working relationships with drivers to facilitate open communication channels and enhance overall team morale.
- Assisted with route planning for optimal use of resources, reducing fuel consumption and transportation expenses.
- Improved dispatch efficiency by optimizing routes and coordinating pick-up and delivery schedules.
ICQA Warehouse Associate and Selector
Amazon
Barnesville, PA
09.2013 - 04.2015
- Conducted inventory counts to ensure accuracy and compliance with operational standards.
- Operated warehouse management systems for tracking and organizing stock efficiently.
- Assisted in training new associates on safety protocols and operational procedures.
- Collaborated with team members to improve workflow and enhance productivity levels.
- Monitored product quality during receiving and storage processes to minimize discrepancies.
- Executed cycle counts to maintain inventory integrity and reduce errors in stock management.
- Maintained clean and organized work environment adhering to safety policies and regulations.
- Increased warehouse efficiency by implementing ICQA processes and procedures.
- Streamlined order fulfillment with efficient picking, packing, and shipping tasks.
- Addressed customer inquiries regarding product availability or order status, providing exceptional service experiences at every opportunity.
- Reduced product damage by properly training staff on safe handling techniques.
Education
High School Diploma -
Sor Ana Nolan
Spm Dominican Republic 06.2008
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Maintaining confidentiality
- Compassionate communication
- Patient transfers
- Emotional support
- Emergency response
- Clinical documentation
- Multitasking and organization
- Patient hygiene assistance
- Lifting and transferring
- Toileting assistance
- Recording vital signs
- Safety precautions
- Collecting vital signs
- Electronic charting
Certification
CNA
Med-t
Massage Therapy
Languages
Spanish and English
Native or Bilingual
Timeline
CNA
Gracedale Nursing Home
04.2025 - Current
Med-tech
Senior LIFE Home Care
03.2019 - 05.2024
Training Package
Walmart
10.2017 - 03.2018
Dispatch Associate
UPS
01.2017 - 05.2017
ICQA Warehouse Associate and Selector
Amazon
09.2013 - 04.2015
High School Diploma -
Sor Ana Nolan