Diana Overholt
Roseville
Summary
Online Insurance Specialist with 24 years of experience driving organizational efficiency and ensuring high levels of customer satisfaction. Skilled in managing schedules and handling detail-oriented tasks, utilizing advanced skills in Microsoft Office and Excel. Committed to mentoring and developing teams, with a focus on refining service protocols and fostering a collaborative environment. Dedicated to elevating client interactions and achieving operational excellence through continuous improvement.
Overview
2025
2025
years of professional experience
Work History
In-Home Health Care Certified Nursing Assistant
Vera Martinez
Service Lead Manager
Biglots
10.2019 - Current
- Lead the service team to exceed satisfaction targets, reduce wait times, and boost store performance.
- Mentored staff to develop skills and advance professional growth.
- Analyze feedback to refine protocols, significantly improving team skills, and enhancing overall efficiency.
Front Office Administrative Assistant
Associates In Women's Health Care
01.2000 - 01.2007
- Managed front office, enhancing daily operations for OB/GYN practice
- Coordinated 12 doctors' schedules, improving patient flow
- Trained new staff, elevating team performance and service quality
- Utilized Microsoft Office and Centricity to streamline tasks
- Handled complex scheduling and triaged 100 daily calls, ensuring efficiency
Education
Certified Nursing Assistant - Medical Insurance Billing & Coding
Heald business college
RosevilleSierra College
Rocklin, Ca01.1997
High School Graduate -
Roseville High School
Roseville, Ca01.1994
Skills
- Medical insurance billing and coding
- Accuracy
- Efficiency
- Detail-oriented
- Microsoft Office
- Excell
- Payroll processing
- Scheduling
Personal Information
Title: Online Insurance Specialist
Additional Information
In-Home Health Care Certified Nursing Assistant, Vera Martinez, Maple Valley, WA, Front Office Lead, Associates In Women's Health Care, Roseville, CA, 01/01/00, 01/01/07, Robin Laduke, Biglots, 19168727298
Timeline
Service Lead Manager
Biglots
10.2019 - Current
Front Office Administrative Assistant
Associates In Women's Health Care
01.2000 - 01.2007
Sierra College
High School Graduate -
Roseville High School
In-Home Health Care Certified Nursing Assistant
Vera Martinez
Certified Nursing Assistant - Medical Insurance Billing & Coding
Heald business college
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