Shoane D. Flournoy
Pensacola,FL
Summary
Detail-oriented medical office clerk with strong data entry and customer service expertise. Demonstrates proficiency in managing patient records, ensuring compliance with healthcare regulations, and providing exceptional support to medical staff. Experience in training team members to enhance operational efficiency and improve patient care.
Overview
15
15
years of professional experience
Work History
Home Health Care Certified Nursing Assistance CNA
Muriel Finger Sitter
12.2023 - Current
- Delivered comprehensive personal care, including bathing, toileting, haircare, shaving, oral hygiene, and skin care to promote client comfort and dignity.
- Assisted clients with transferring, lifting, and repositioning to ensure comfort and safety.
- Administered medications according to the daily pill planner provided by the overseeing nurse.
- Supported clients during physical and occupational therapy sessions.
- Transported clients to medical appointments, ensuring timely arrival and providing necessary support throughout the process.
- Prepared meals for clients and assisted with feeding.
- Performed light housekeeping tasks, including dishes, sweeping, and vacuuming in clients' main living areas.
- Managed laundry services, including washing personal items and changing bed linens for clients.
- Designed and facilitated daily activities tailored to clients' interests to improve mental and emotional well-being.
Medical Office Clerk II
Naval Hospital Pensacola Caban Resources
San Antonio, USA
06.2023 - 12.2023
- Greets patients/visitors at a front desk, information center or office setting.
- Scheduled medical appointments and determined patient eligibility for services, ensuring efficient use of healthcare resources.
- Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
- Developed appointment schedules and templates in patient appointment computer system, optimizing appointment management.
- Ensures arrival of medical records prior to appointment(s).
- Organized and researched patient records, extracted necessary information, and ensured records met completeness and accuracy standards.
- Obtained requested documentation from healthcare providers.
- Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.
- Answers main office phone line.
- Directs telephone calls to appropriate section for assistance.
- Took messages for staff and clients.
- Provided administrative support for government contracts
Medical Office Clerk II
Naval Air Station Base (NAS) Naval Aviation Technical Training Center (NATTC)
College Park, USA
04.2022 - 07.2022
- Greeted and checked in active-duty aircraft students following Standard Operating System (SOPs) and scheduled appointments and verified eligibility in the Defense Enrollment Eligibility Reporting System (DEERS).
- Filed and maintained prescriptions and paperwork for patient pick-up, ensuring easy access for patients and providers.
- Updated demographic information, verified patient forms, and verified third party insurance information in the Composite Health Care System/Armed Forces Health Longitudinal Technology Application (CHCS/AHLTA) each month.
- Prepared, organized, and printed Patients Medical List (PMLs) for next day appointments.
- Reviewed and contacted dependent spouses and active-duty patients monthly regarding HEDIS measures, generating daily reports from CHCS and facilitating timely completion of patient records by providers.
- Compiled and distributed technical and administrative reports, including daily patient appointments and DEERS usage, to support operational efficiency.
- Filed or destroyed all documentation containing personal health information (PHI) at the end of each day.
- Provided contract services for government projects
Advanced Medical Support Assistance (AMSA)
Department of Veterans Affairs (VA), Pensacola, FL
Pensacola, USA
05.2021 - 08.2021
- Communicated with providers to manage and plan patient care.
- Prioritized and adjusted work flow to effectively meet team and patient needs.
- Worked with the providers to reinforce the plan of care and self-help solutions and enter appropriate information into the electronic records.
- Identified incomplete authorizations and coordinated communication between Office of Community Care (OCC) team and Patient Aligned Care Team (PACT) providers.
- Managed Veterans health Information System and Technology Architecture (VISTA), Computerized Patient Record System (CPRS), Fee Basis Claims System (FBCS), HealthShare Referral Manager (HSRM), Electric Centralized Aircraft Monitor (ECAMS) and other electronic patients.
- Evaluated patient information and clinic schedules to determine whether the patients require an immediate appointment.
- Supported the maintenance of electronic databases to track Office of Community Care (OCC) consults.
- Screened new consults for Office of Community Care (OCC) for eligibility, specialty service requested duplication, and appropriateness for sending patients to community provider.
Medical Support Assistance (Office Automation)
Naval Hospital Pensacola
Pensacola, USA
03.2021 - 05.2021
- Performed routine office correspondence, receptionist and scheduling duties related to the patient or physician needs and/or treatments required.
- Obtained identifying information from patients needing immediate medical attention to facilitate timely care by nurses or physicians.
- Applied established guidelines concerning the release of Personal Identifiable Information (PII) (i.e., HIPAA) via all forms of communication.
- Answered questions regarding appointment policy, cancellation of appointments, clinic hours and services.
- Utilized the Standard Operating Procedure (SOP) of the clinic during routine daily duties to remain compliant with clinic policies.
- Interviewed patients requesting initial treatment or unscheduled examinations to gather comprehensive information from multiple medical facilities.
- Required to assist in determination of existing medical condition, (i.e., pregnancy, allergies, etc.) by alerting the appropriate personnel, to ensure the necessary precautions can be taken.
- Instructed patients on preparation for various physical examinations, procedures, and treatments to ensure compliance and effectiveness.
- Arranged patients’ appointments with other clinics as instructed by the physician, avoiding conflicts in the treatment of the patient.
- Scheduled testing required prior to a visit to the appropriate clinic or laboratory.
- Supported operations within Department of Defense
Medical Office Clerk II
Department of Veterans Affairs (VA) Naval Branch Health Clinic (NBHC) Corry Station
Atlanta, USA
01.2021 - 03.2021
- Created health records to ensure accurate patient documentation and accessibility.
- Verified and updated patients demographics and contact information.
- Verified patient eligibility through Defense Enrollment Eligibility Reporting System (DEERs) to maintain compliance and streamline patient services.
- Demonstrated understanding of the filling system by filling health records properly.
- Identified locations of various record categories within the filing system.
- Filed results and forms in health records.
- Understand the procedures for records check in & check outs.
- Performed records tracking.
- Properly duplicated a health record.
- Deployed Health Patient Checking in.
- Produced end-of-day medical formal (PMLs) and patient schedules, facilitating efficient next-day operations.
- Verbalized process of making copies of records for legal issues.
- Assisted with Axiom Corporate records management processes.
Medical Office Clerk II
Naval Air Station Base (NAS) Naval Aviation Technical Training Center (NATTC)
Atlanta, USA
08.2020 - 01.2021
- Greeted and directed patients, visitors, and hospital personnel, ensuring smooth navigation and accurate information delivery.
- Check-in patients following Standard Operating System (SOPs).
- Scheduled patient appointments, verified eligibility in DEERS, updated demographic information, and ensured accuracy of patient forms and third-party insurance information in CHCS/AHLTH.
- Printed encounter forms for same-day appointments, non-appointed patients, and patients referred from the emergency room to facilitate timely care.
- Prepared, organized, and moved charts for next day appointments.
- Printed technical and administrative reports – List of the Daily Patient Appointments, usage of Defense Enrollment Eligibility Reporting System (DEERS).
- Print End of the Day Reporting from Composite Health Care System (CHCS) and provided daily correspondence to providers for the completion of patient records.
- Printed End of day medical forms (PMLs) and patients’ schedule for the next day.
- Reviewed, created, and transmitted email messages regarding appointment request using the Relay Health Message system.
- Reviewed and contacted patients each month regarding HEDIS measures in the CarePoint Suites software system.
- Ensure all documentation containing Personal Health Information (OHI) is filed or destroyed at the end of each day.
- Managed operations at Axiom Corporate.
Medical Appointment Clerk
Naval Hospital Pensacola Central Appointments Department
San Antonio, USA
10.2018 - 04.2019
- Coordinated appointments for Veteran Health Administration (VHA) patients, ensuring timely referrals to Naval Hospital Pensacola with VHA authorization.
- Made patient appointments for NH Pensacola, as well as off-site Naval Branch Health Clinics.
- Scheduled referral appointment requests from the Referral Management Center (RMC) by contacting patients and managing appointments through Composite Health Care System (CHCS).
- Verified patient eligibility and enrolment status.
- Greeted and directed patients, visitors, and hospital personnel, providing accurate information in a friendly and courteous manner.
- Clarified information for patients regarding their health queries.
Accounting Clerk II Payable/Receivable
Naval Hospital Pensacola Material Management Department
06.2013 - 10.2015
- Verified, maintained, and reconciled accounts and accounting data, preparing and analyzing reports to ensure accuracy and compliance.
- Prepared reports on delinquent accounts and vendors payment profiles by printing out the report Wide Area Work Flow (WAWF) that allows DOD vendors to submit and track invoices receipts and acceptance documents electronically.
- Examined documents for accuracy, adequacy of documentation, and compliance with regulations for goods and services, ensuring fulfillment of contractual obligations.
- Maintained files with documentation of correspondence 400 plus contracts of (customers) 58 NAVHOSP Depts., their sub-depts. As well as 11 Branch Clinics throughout the Pan Handle, along with their sub-depts.
- Communicated with vendors regarding accounts payable or receivable matters.
- Processed each line of accounting payments for services that had been rendered by the vendor.
- Audited accounts to verify accuracy of records and reporting procedures, tracking budgetary transactions to ensure compliance.
- Performed work to establish, maintained, corrected, and closed accounts for the ending fiscal year to recoup funds if owed.
- Usage of Government One Pay Accounting software usage to review previous payments or current payments by check date and check number.
Medical Administrative Support
Naval Jax Hospital National Sourcing Inc.
Tampa, USA
04.2012 - 06.2013
- Answered phones and scheduled appointments to ensure efficient patient flow.
- Greeted patients, completed of registration forms, and gave instructions.
- Filed and maintained medical records to support accurate patient information management.
- Input lab test and x-ray orders as requested by physician or nurse.
- Contacted pharmacy to relay prescription requests, facilitating timely access to medications for patients.
- Directed patient to the triage nurse for medical needs to determine treatment from the urgent ER or Fast Track.
- Communicated skills using appropriate medical terminology.
- Followed appropriate legal and ethical professional conduct.
Floater Medical Office Receptionist
Naval Hospital Pensacola Internal Medicine Clinic Department
Dalton, USA
10.2010 - 04.2012
- Floater for seven (7) clinics: Cardiology, Urology, Neurology, General Surgery, Pediatric, Family Practice and Internal Medicine.
- Greeted and checked in patients, scheduled appointments using Armed Forces Health Longitudinal Technology Application (ALTHA), and maintained patient accounts by verifying information on third party registration Form DD2569 using Composite Health Care System (CHCS).
- Coordinated patient appointments by notifying providers of arrivals, pulling medical records for healthcare providers, ensuring information was current and complete, and addressing patient questions or referring concerns to Charge Nurse or Physician.
- Maintained patient confidentiality and protected rights by adhering to Health Insurance Portability and Accountability Act (HIPAA) regulations.
- Oliver F. Cobb & Associates Inc.
Floater Medical Records Clerk
Naval Hospital Pensacola Outpatient Records
Dalton, USA
10.2010 - 04.2012
- Gathered patient information by collecting demographic information for registration, policies, and procedures known as the military’s Electronic Health Records System (EHR).
- Updated insurance information in the Defense Enrollment Eligibility Reporting System (DEERS).
- Created patient records by facilitating chart location and filing documents signed by physicians according to charting information, ensuring compliance with alphabetical and color-coded filing systems, and incorporating laboratory, radiology results, and prescriptions from Composite Health Care System (CHCS).
- Delivered charts to designated areas of the hospital, following established routing procedures while ensuring patient records were secured in a closed cart or covered by a HIPAA-compliant coversheet.
- Maintained adherence to professional standards and hospital policies, ensuring compliance with government regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards to protect the hospital community.
- Obtained patient signatures on the authorization form for the release of military medical records.
- Oliver F. Cobb & Associates Inc.
Education
Certificate - Nursing Assistant
George Stone Vocational Center
Pensacola, Florida05-2026
Certificate - Phlebotomy/Venipuncture
Roane Medical Institute
Jacksonville, FloridaCertificate - Electrocardiogram Technician
George Stone Vocational Center
Pensacola, FloridaCertificate - Contract Closeout
Navy Medicine World Class Care Anytime Anywhere
Pensacola, FloridaCertificate - Contracts for Production
SPS102 Section 889
Skills
- Patient Billing
- Medical Clerk Software
- Insurance Verification
- Record Keeping
- AHLTA health system
- MHS Genesis system
- Care Point Suites
- Relay Health Message System
- HEDIS (Health Effectiveness Data Information Set)
- Standard operating procedures
- Medical Software
- CHCS (Composite Health Care System)
- STARS (Standard Accounting & Reporting System)
- WAWF (Wide Area Work Flow)
- SPS (Standard Procurement System)
- DEERS (Defense Enrollment Eligibility Reporting System)
- PMLs (Print Medical Letters)
- MS Office Word/Excel/Access/Outlook/Internet
Education Certificates
- Basic Life Support (BLS or the Professional Rescuer): Adult/Child/Infant, MTN-NA American Safety Health Institute, 05/26
- Nursing Assistant, George Stone Vocational Center, Pensacola, Florida, 05/31/26
- Phlebotomy/Venipuncture, Roane Medical Institute, Jacksonville, Florida
- Electrocardiogram Technician, George Stone Vocational Center, Pensacola, Florida
- Contract Closeout, Navy Medicine World Class Care Anytime Anywhere, Pensacola, Florida
- Contracts for Production SPS102 Section 889
Professional Employment
- Muriel Finger Sitter/ Home Health Care Certified Nursing Assistance CNA, 44, 12/23, Present, Provided personal care such as bathing/showering., Assisted with medications., Helped with transferring, lifting and repositioning clients., Light house cleaning., Provided Activities of Daily Living (ADL) with clients.
- Medical Office Clerk II (Government Contractor), Naval Hospital Pensacola Caban Resources, San Antonio, TX, 40, 06/23, 12/23, Greets patients/visitors at a front desk., Answers main office phone line., Schedules medical appointments., Organizes and researches patient records.
- Medical Office Clerk II (Government Contractor), Naval Air Station Base (NAS) Naval Aviation Technical Training Center (NATTC), College Park, GA, 40, 04/22, 07/22, Greeted and checked in active-duty aircraft students., Filed and maintained prescriptions., Updated demographic information.
- Advanced Medical Support Assistance (AMSA) Federal Government, Department of Veterans Affairs (VA), Pensacola, FL Juliet Specialty Clinic, 40, 05/21, 08/21, Communicated with providers to manage and plan patient care., Managed Veterans health Information System and Technology Architecture (VISTA).
- Medical Support Assistance (Office Automation), Naval Hospital Pensacola Department of Defense (DOD), 40, 03/21, 05/21, Performed routine office correspondence., Directed patients to appropriate medical unit.
- Medical Office Clerk II (Government Contractor), Department of Veterans Affairs (VA) Naval Branch Health Clinic (NBHC) Corry Station Med Home, Atlanta, GA, 40, 01/21, 03/21, Demonstrated understanding of the filling system., Verified and updated patient’s demographics.
- Medical Office Clerk II (Government Contractor), Naval Air Station Base (NAS) Naval Aviation Technical Training Center (NATTC), Atlanta, GA, 40, 08/20, 01/21, Printed technical and administrative reports., Scheduled patient appointments.
- Medical Appointment Clerk (Government Contractor), Naval Hospital Pensacola Central Appointments Department, San Antonio, TX, 40, 10/18, 04/19, Verified patient eligibility and enrolment status., Made patient appointments.
- Accounting Clerk II Payable/Receivable (Government Contractor), Naval Hospital Pensacola Material Management Department, 40, 06/13, 10/15, Verified, maintained, and reconciled accounts., Prepared reports on delinquent accounts.
- Medical Administrative Support (Government Contractor), Naval Jax Hospital National Sourcing Inc., Tampa, FL, 40, 04/12, 06/13, Answered phones and scheduling appointments., Filed and maintained medical records.
- Floater Medical Office Receptionist (Government Contractor), Naval Hospital Pensacola Internal Medicine Clinic Department, Dalton, GA, 24, 10/10, 04/12, Floater for seven clinics., Greeted and checked in dependents, spouses and active-duty patients.
- Floater Medical Records Clerk (Government Contractor), Naval Hospital Pensacola Outpatient Records, Dalton, GA, 24, 10/10, 04/12, Gathered patient information., Updated insurance information.
Technology Skills
- Accounting Software
- Medical Clerk Software
- SOPs (Standard Operation System)
- AHLTA (Armed Forces Health Longitudinal Technology Application)
- STARS (Standard Accounting & Reporting System)
- One Pay
- CHCS (Composite Health Care System)
- WAWF (Wide Area Work Flow)
- SPS (Standard Procurement System)
- DEERS (Defense Enrollment Eligibility Reporting System)
- HEDIS (Health Effectiveness Data Information Set)
- PML’s (Print Medical Formal)
- Care Point Suites
- Relay Health Message System
- QuickBooks
- MHS Genesis (Electronic Health Record & Patient Portal)
Summary - Experience
6 years, 7 years, True, Administrative, Multi-task, Interpersonal, Data Entry, 10-Key Calculator, Auditing Clerk, Bookkeeping, QuickBooks, Employee Trainer, Health Care Terminology, Policies Regulations, Oral and Writing Communication
Timeline
Home Health Care Certified Nursing Assistance CNA
Muriel Finger Sitter
12.2023 - Current
Medical Office Clerk II
Naval Hospital Pensacola Caban Resources
06.2023 - 12.2023
Medical Office Clerk II
Naval Air Station Base (NAS) Naval Aviation Technical Training Center (NATTC)
04.2022 - 07.2022
Advanced Medical Support Assistance (AMSA)
Department of Veterans Affairs (VA), Pensacola, FL
05.2021 - 08.2021
Medical Support Assistance (Office Automation)
Naval Hospital Pensacola
03.2021 - 05.2021
Medical Office Clerk II
Department of Veterans Affairs (VA) Naval Branch Health Clinic (NBHC) Corry Station
01.2021 - 03.2021
Medical Office Clerk II
Naval Air Station Base (NAS) Naval Aviation Technical Training Center (NATTC)
08.2020 - 01.2021
Medical Appointment Clerk
Naval Hospital Pensacola Central Appointments Department
10.2018 - 04.2019
Accounting Clerk II Payable/Receivable
Naval Hospital Pensacola Material Management Department
06.2013 - 10.2015
Medical Administrative Support
Naval Jax Hospital National Sourcing Inc.
04.2012 - 06.2013
Floater Medical Office Receptionist
Naval Hospital Pensacola Internal Medicine Clinic Department
10.2010 - 04.2012
Floater Medical Records Clerk
Naval Hospital Pensacola Outpatient Records
10.2010 - 04.2012
Certificate - Nursing Assistant
George Stone Vocational Center
Certificate - Phlebotomy/Venipuncture
Roane Medical Institute
Certificate - Electrocardiogram Technician
George Stone Vocational Center
Certificate - Contract Closeout
Navy Medicine World Class Care Anytime Anywhere
Certificate - Contracts for Production
SPS102 Section 889