Diana Parker
Richmond,UT
Summary
Adept at client relationship building and workload management, I significantly enhanced customer retention and operational efficiency at Sanacor International. I drove repeat business and referrals, establishing a track record of delivering exceptional service.
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Track record of developing team capabilities and resolving customer issues effectively.
Overview
26
26
years of professional experience
Work History
Independent Contractor
Sanacor International
06.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Managed approximately 20-30 incoming and outgoing calls per day.
Direct Sales Representative
Paparazzi by Diana
06.2013 - 09.2024
- Met customers in homes and businesses to discuss and demonstrate products.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Participated in ongoing training sessions to stay current on industry trends, product knowledge, and sales techniques.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Used Quicken to manage accounting
Owner/Vice President
Marischal Enterprises, Inc.
07.1999 - 09.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Filed all government required forms
- Managed accounts receivable and accounts payable.
Education
High School Diploma -
John W North High School
Riverside, CA05.1972
Skills
- Client relationship building
- Workload management
- Scheduling
- Error correction
- Records coordination
- Client consultation
- Customer retention strategies
Timeline
Independent Contractor
Sanacor International
06.2022 - Current
Direct Sales Representative
Paparazzi by Diana
06.2013 - 09.2024
Owner/Vice President
Marischal Enterprises, Inc.
07.1999 - 09.2022
High School Diploma -
John W North High School
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