Paola Tobon

keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; negotiating payoff deadlines or payment plans; handling questions or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly; alerting supervisors of customers unwilling or unable to pay outstanding balances .

• Trained and managed store employees while overseeing merchandise purchases, sales, and marketing activities.

• Oversaw both Sales and Customer Service Departments, enhancing operations for a wholesale company specializing in imported custom jewelry.

• Led Spanish sales department, processed orders both onsite and remotely via phone and internet portal.