Diana Pauu
Mesa,AZ
Summary
Dynamic and detail-oriented professional with proven experience in office administration and customer service at Lamata Home Care LLC. Excelled in document preparation and client communication, enhancing operational efficiency and customer satisfaction. Demonstrated exceptional organization skills. and a commitment to maintaining confidentiality, achieving a seamless workflow and positive client interactions.
Overview
3
3
years of professional experience
Work History
Receptionist Clerk
Lamata Home Care LLC
04.2022 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Customer Service Cashier
Wendys
04.2023 - 07.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Counted money in drawers at beginning and end of each shift.
Education
Associates - Psychology
Mesa Community College
Mesa AZDiploma -
Mountain View High School
Mesa AZ05.2023
Skills
- Appointment Scheduling
- Document Preparation
- Typing Speed
- Organization skills
- Telephone skills
- Time Management
Timeline
Customer Service Cashier
Wendys
04.2023 - 07.2024
Receptionist Clerk
Lamata Home Care LLC
04.2022 - Current
Associates - Psychology
Mesa Community College
Diploma -
Mountain View High School
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