NORMA MARTINEZ
746 Railroad Ave Apt.B 305 ,CA
Summary
Proven to enhance clinic efficiency and patient satisfaction at Diablo Valley Oncology, I excel in maintaining cleanliness and fostering strong patient relationships. Skilled in documentation and adept at managing multiple priorities, my commitment to quality care and exceptional service stands out, contributing significantly to team productivity and positive health outcomes. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
15
15
years of professional experience
Work History
Receptionist Clerk
John Muir Medical Center OSC
2021.08 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Consistently met deadlines for report submissions, contributing to overall team efficiency and productivity levels.
Medical Assistant
Diablo Valley Oncology
2009.09 - 2021.08
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA06.1989
Skills
- Maintaining cleanliness
- Appointment Scheduling
- Document Preparation
- Typing Speed
- Calendar Management
- Telephone skills
- Time Management
- Customer/Client relations
- Customer and client relations
- Scheduling appointments
- Greeting and Seating Clients
- Scheduling
- Documentation And Reporting
- Schedule Management
- Multi-Line Telephone Systems
- Customer Service
- Call Answering and Routing
- Documentation
Languages
Spanish
Full Professional
Additional Information
EDUCATION: O7/2001 - 02/2002 CAREER COLLEGE OF AMERICA
MEDICAL ASSISTANT
Timeline
Receptionist Clerk
John Muir Medical Center OSC
2021.08 - Current
Medical Assistant
Diablo Valley Oncology
2009.09 - 2021.08
High School Diploma -
Leuzinger High School
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