Diana Pena
Hayward,CA
Summary
I am a fast learner and always up to learn something new. I have been in customer service for 15 years but i would like to find something i can do working from home. I can do some office admin work and would like to find something in that area.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office admin or data entry position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Gallo Sales
02.2008 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Tennyson High School
Hayward, CA06.2004
Skills
- Correcting Discrepancies
- Billing Adjustments and Refunds
- Administrative and Office Support
- Invoice Preparation and Processing
- Reading Comprehension
- Inbound and Outbound Calling
- Account Updating
- Customer Service and Assistance
- Customer Data Confidentiality
Timeline
Customer Service Associate
Gallo Sales
02.2008 - 02.2023
High School Diploma -
Tennyson High School