Diana Perez
Rockville,MD
Summary
I am an outgoing, friendly, and ambitious server/bartender and part-time nursing student. I have worked in the restaurant industry for 7 years and over time I have acquired a substantial amount of customer service experience and restaurant experience as well. In lieu of this, I believe the skills I have acquired will benefit me and aid me in being able to rapidly but most importantly, successfully learn the ropes at any other restaurant I’ll have the pleasure of working for.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Clyde’s of Chevy Chase
Chevy Chase, USA
10.2022 - Current
- Provide customers with responsible, professional, and gracious service at all times.
- Efficiency in handling money and counting registers.
- Collect and sort cash, comps, and credit card receipts from servers for the restaurant at the end of each shift.
- Identify and resolve food/drink/dining complaints.
- Execute efficient and extensive cash transactions throughout the shift.
- Successfully completed a TIPS training course.
- Maintain secure cash drawers.
- Operate as sole bartender during weekday shifts.
- Efficiently ring up customers on a POS system along with accompanying credit card reader.
- Maintain customer satisfaction while addressing customer needs and resolving concerns.
- Help 30+ customers everyday with a positive attitude and focusing on customer satisfaction.
- Learn and memorize 15 craft cocktail recipes twice a year, every year, for seasonal menu changes.
- Open and set up the bar for the day.
- Close, break-down, and clean the bar at time of closing.
- Keep a meticulous and well stocked bar throughout the entirety of shift.
Server/Bartender
Uncle Julio’s
Columbia, USA
04.2018 - 07.2023
- Memorized 100+ signature cocktails.
- Learned three different POS systems.
- Trained brand new bartenders, from drink preparation, menu knowledge, bartending basics, and building valuable customer relationships.
- Acquired a food handler certification.
- Collaborated and coordinated well with a team of 4+ bartenders on busy weekend nights.
- Provided excellent customer service in a fast-paced restaurant environment.
- Worked various hours, days, nights, weekends, holidays.
Server
Cheeburger Cheeburger
Columbia, USA
03.2016 - 05.2018
- Provided prompt and exceptional service while ensuring that customers did not have to wait for checkout.
- Provide clientele with an outstanding dining experience.
- Operated a POS computer system and terminal.
- Take beverage and food orders using (POS) system.
Education
Nursing Program
Howard Community College
Columbia, MD09.2025
High School Diploma -
Hammond High School
Columbia, MD01.2016
Skills
- Customer Service
- Communication
- Teamwork
- Problem-solving
- Organization
- Friendly
- Attention to detail
- Punctuality
- Cash Handling
- Multitasking
- Personable
- Quick learner
Languages
- English
- Spanish
Timeline
Server/Bartender
Clyde’s of Chevy Chase
10.2022 - Current
Server/Bartender
Uncle Julio’s
04.2018 - 07.2023
Server
Cheeburger Cheeburger
03.2016 - 05.2018
Nursing Program
Howard Community College
High School Diploma -
Hammond High School